Frequently Asked Questions

Jiffy Lube® is one of the largest providers of preventive maintenance and light duty repair in North America. Everyone has questions when it comes to preventive maintenance. So whether you want to know about prices, or hours of operation at your local Jiffy Lube® service center, or even Jiffy Lube Gift Cards, just scroll down or choose a category from the drop down list and Leave Worry Behind®.
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Store Information

To find out the exact hours of operation for your local Jiffy Lube service center, click Find Your Jiffy Lube now.

You can quickly locate a Jiffy Lube® service center near you by clicking on the Find Your Jiffy Lube in the navigation bar on every screen.

Customer Service

Sign up for the Jiffy Lube Dashboard and enter the necessary information to see your service records from 2011 onward. The Dashboard will update automatically when you have new services performed and advise when your vehicle is due for another visit, based on your vehicle manufacturer’s recommended maintenance for your specific vehicle.

Or you can simply fill out the Customer Feedback Form by selecting Request Service Records. Please be sure to provide your license plate number (including the state), and we'll send your Jiffy Lube service records directly to you.

To access information on Fleet accounts, please visit the Fleet Services information page. Jiffy Lube has a comprehensive Fleet Services program that can help you keep your vehicles on the road and your drivers productive.

To find out more about joining the Jiffy Lube team, please fill out the information form on our Become a Franchisee page, or call (800) 327-9532.

If you'd like to contact Jiffy Lube International, simply write or call. If your message includes a question or complaint, a Jiffy Lube customer service representative will contact you within two to four business days.

Jiffy Lube International, Inc.
P.O. Box 4427
Houston, TX 77210-4458
(800) 344-6933

Or fill out our Customer Feedback Form: https://www.jiffylube.com/contact/customer-feedback

Discounts and Loyalty Programs

Some Jiffy Lube service centers offer a senior citizens' discount, but this discount varies from location to location. Please call ahead to your local Jiffy Lube to determine if a discount is available. For contact information, use the Find Your Jiffy Lube link at the top of every page.

Please contact your nearest Jiffy Lube location using the Find Your Jiffy Lube link at the top of every page.

Automotive Services

When you visit a Jiffy Lube service center, you can expect to have your service options clearly explained so you can make decisions that are best for you and your vehicle. You will receive top quality, preventive maintenance services — based on your vehicle manufacturer’s recommendations — performed by highly-trained Jiffy Lube technicians, all at an exceptional value. For more information, please see the Jiffy Lube Pledge.

The majority of Jiffy Lube service recommendations are based on information contained in the owner's manual for each make, type and year of vehicle.

No. Automakers typically require that certain preventive maintenance services, such as oil changes, be performed at specific intervals in order to maintain your new vehicle properly and keep its warranty in effect. They do not require that those services be performed by their dealers. Your nearest Jiffy Lube is a great alternative.

You can find the manufacturer’s recommended service schedule in your owner’s manual or right here. That’s because Jiffy Lube Technicians follow the same manufacturer recommendations the dealer uses.

It is important to note that manufacturers’ warranties do vary. So if you own more than one vehicle, make sure you follow the manufacturer’s recommended service/warranty schedule for each one.

Please consult your owner’s manual to see what your vehicle manufacturer recommends for your vehicle. Be sure to match the specification listed in your owner’s manual to that listed on the container of the motor oil. The name or type of motor oil (conventional, synthetic, or synthetic blend) is incidental to meeting this specification.

Examples of Specification designation are:
Ford WSS M2C930-A and WSS-M2C929-A
GM 6094M and 4718M
Chrysler MS 6395Q
Mercedes Benz 229.51 and 229.31 non AMG
VW 505.00, 502.00 504.00, and 507.00
Acura HTO-06

The cost of the Jiffy Lube Signature Service® Oil Change varies depending upon your vehicle type and the location of the service center you visit. Please contact your local Jiffy Lube service center to find out the exact pricing. For contact information, use the Find Your Jiffy Lube link at the top of every page.

Jiffy Lube Gift Cards®

The Jiffy Lube Gift Card® can be used only for purchases of goods and services at participating Jiffy Lube® service centers in the U.S. To find participating locations, please visit the gift cards page.

For remaining Jiffy Lube Gift Card® value, check your invoice, visit Jiffy Lube Gift Card® page, or call 800-544-7537.

The Jiffy Lube Gift Card® cannot be redeemed for cash, and no change will be given, except in those states that require redemption for cash.

Except in certain circumstances, the value of the Jiffy Lube Gift Card® will not be replaced if the card is lost, stolen or destroyed.

The gift card can be set for any monetary denomination from $10 to $300.

The Jiffy Lube Gift Card® does not have an expiration date and has no additional fees.

To make a bulk gift card purchase, please visit the gift cards page.

For questions regarding your Jiffy Lube Gift Card®, please contact your local Jiffy Lube® service center, visit gift cards page, or call the Help Desk at 800-544-7537.

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