Customer Reviews for Jiffy Lube 21008 E ARROW HWY, COVINA, CA, 91724-1430

This is my go-to spot. When I visited last time, I was told they were busy and there would be a wait because they were short staffed . The worker suggested I may want to return later. I asked how long the wait time would be and they said 30 minutes, which is a normal wait time in my experience Strangely there were no other customers and I was the only one in the waiting room. There were two people working that I had counted and no other cars in the other bays. My car was serviced in 30 minutes or slightly less time. No complaints about the visit besides getting the impression the worker would rather I return on a later day. However both workers were pleasant, professional, and polite.

When something unforseen goes wrong, and instead of making excuses, Jiffy Lube dove in to resolve the issue. A fuse was apparently dislodge causing sensors and locking mechanisms to not work. Communication was key, responsibility was never denied and the buck was never passed. They restored my faith in the human race. Thank you to Dave, John and Leo in Pomona and to Frank and crew in Covina. What could have been a nightmare was resolved with the utmost professionalism.

Great quick and courageous service.

Quick and reliable service. They did a great job

fantastic service and fast as well and i came in last second

Your people are very helpful. They fix the problem. They saw another problem. They’re gonna turn it into the fleet to see if it can be fixed again very professional.

The staff was friendly and helpful. Went over the reason for recommendations. After my vehicle was serviced, explained what was done.

Excellent customer service! Great shoutout to the store manager Frank. I had purchased a Jiffy Lube gift card from Costco down the street to use for a simple oil change. Upon using the gift card for the first time, the machine was not accepting the card for some reason (even after restarting the machine). I contacted Jiffy Lube’s customer service and was basically told that there was not much the center could do beyond having the store input the card directly. Frank helped me input the card number and again the machine was not accepting the card. After looking at my situation and predicament I was in, Frank simply offered me the oil change on the house. Outstanding customer service and I certainly will be servicing this Jiffy Lube location for all future oil changes. ***nothing on this store’s fault, but highly disappointed in the gift card situation from Jiffy Lube & Costco to force the customer to act as a liaison between both the admin center & store. Still not resolved as of the typing of this review.

The staff was very friendly and provided me an expedited experience due to my work needs. Highly recommend this location!

They did a great job in changing the oil in my truck. They were very professional.

I got an oil change and filter replacements. Everything done was excellent!!

Fast and convenient. Had multiple services performed. Appreciated their efficiency.

Always a good experience here. Friendly, informative, efficient!

First time coming to this location.. all good!

Fast and friendly service

Great service

The service was quick, the staff was cool and they didn’t try to sell me anything besides the oils change I went to get.

Good experience. Fast and Friendly.

Very helpful in answering my concerns & prompt service ??

Great service as always

Efficient and quick. Although they quoted a higher price when I got there, they honored the estimated quote that I got online.

Great team! Every time I come get an oil change they’ve been great and timely!

The techs were cool and quick on getting my oil change

Always great service

Great customer care and I love the fact that they offer military discount.

Staff explained exactly what I needed to have done.

I continue to drive across town from West Covina to come here for the great customer service! I feel safe and supported with my cars needs. Thanks guys! ????

Great service! Very fast. Definitely will be back. Thanks!

Technicians are always professional and helpful.

Services was good and workers very polite.

It was a little busy when I arrived but I was in and out in about 30 minutes. My car is older so I was offered a few suggestions for future maintenance. Every one that I spoke with was very courteous and professional. I'll certainly return when I need their services.

Always good service

These workers are very knowledgable and friendly and explain everything

Always reliable and fast service at this location. Will clearly communicate with you any work that's needed.

Great service!