Customer Reviews for Jiffy Lube 5519 N HENRY BLVD, STOCKBRIDGE, GA, 30281-3218

Updated Review: Manager Daniel reached out to me and I had the opportunity to speak with him directly. He was sincerely concerned about the incident and assured me that this is not what their company stands for. He also informed me that the employee involved would be receiving disciplinary action. Because of the way this situation was handled, I am updating my Google review from 1 star to 5 stars. Aside from the one negative interaction, the speed of service was great, and as I mentioned before, Kevin was amazing. Manager Daniel went above and beyond to try to rectify the situation, and his professionalism truly made a difference. If it weren’t for Daniel and Kevin, this location would have lost a customer. They both demonstrated excellent customer service. I would return to this location, especially if one of these gentlemen is handling my vehicle. On Saturday, March 7, 2026, I went to have my oil changed at Jiffy Lube located at 5519 N Henry Blvd in Stockbridge, GA. Unfortunately, this was almost the worst customer service experience I have ever had, mainly due to one employee named Ronny. When I first arrived, I spoke with an employee named Kevin who was very helpful and professional. I asked him about possibly changing my headlight along with my oil change. Kevin politely explained that company policy usually does not allow them to install parts that were not purchased through their store, but he said he would check with management to see if an exception could be made. After I pulled into the service bay, Ronny came over to check my vehicle and get the mileage. He mentioned that he needed to give me a quote for the headlight. I explained to him the same thing I had already discussed with Kevin. Ronny then responded loudly to Kevin saying they were not allowed to do that, using profanity while speaking. At that point I told both of them that it was not a big deal and that I did not want anyone getting in trouble. However, Ronny continued going on and on using profanity in front of me and my three children. His behavior was extremely unprofessional and inappropriate, especially in front of customers and children. Kevin ultimately completed my oil change and even helped replace the headlight for me free of charge. I was very appreciative of his kindness and professionalism and left him a tip for his help. Had it not been for Kevin, the situation could have gone very differently. Employees like Kevin represent a business well. Unfortunately, employees like Ronny do the opposite and reflect poorly on the establishment. Management should address this type of behavior to ensure customers are treated respectfully.

Thanks for the service today. Everyone was so helpful and my headlights look brand new.

The representatives and workers were polite, knowledgeable and efficient.

Courteous and knowledgeable service as usual.

The best service

They were so efficient and pleasant. I can't wait to come back for my next oil change. Great management.

Knowledgeable, friendly explained what was happening and also gave customer service.

Service was top notch. Thanks Andre at Stockbridge location

Outstanding service these guys are great help me out let me know the issues I had Daniel absolutely good service

Great service and friendly staff

FAST AS HELL !!! HANDSUMB LOVES THIS PLACE .

THEY’RE FAST AS HELL AND VERY REASONABLE , AS FAR AS PRINCE !

Quick and accurately performed

Fast and easy

Great service

I will definitely be coming back to Jiffy Lube in Stockbridge. The guys in there are very nice and explained everything that I needed to know. Gave recommendations on what else I should do to my car maintenance wise. And the process was extremely fast. Thank you so much guys (sorry I didn't get your names)!

Great service. Nice and considerate staff!

Excellent service

Fast service and awesome employees!!!

fast & quick

Everything was pleasant, Thank You

Not sure of the 3 workers names...but I appreciate yall. Fast, friendly and efficient. Thanks

Wonderful service I will be back

Definitivamente volveré me encantó su atención

This location always get me 2gether!!

Wonderful service this morning, suggestions made were reasonable and done quickly.

I was reluctant to return after they overfilled the oil on my truck back in July and this visit took two tries. On a Tuesday evening, the place looked abandoned. No one to greet customers as they drove up and then finally one of the employees arrived. He stayed in his car until someone would get out of theirs to see what was going on. When I did, I knew why he was in the car. The employee was recreating and reeked of weed. Stated that everyone but him was on break. “What! You just got back yourself!” Employee stated he was by himself and he didn’t know when the others would be back. So we left. We returned Saturday. Much better experience. In and out in 20 minutes. I won’t take the truck back though. My engine sounds louder since they overfilled the oil back in the summer and we needed something done quickly for the car, but it even turned into a two visit trip. UPDATE— I did take my truck back to have a transmission drain and refill. The service tech checked it, gave his recommendation and didn’t try to up-sell me on a service I didn’t need. So for that professionalism, I’m changing my rating to 4 stars.

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Great service and save some money fast and efficient. Daniel is a A wonderful manager

The staff was great, and did my oil change in good timing. Thanks guys!!! ??

Very professional and timely service.

Great

They are a cool set of employees and very laid back. Fleet car service for over 6mts and haven't had a problem with them. Keep up the good work of service and follow-up care.