Customer Reviews for Jiffy Lube 1525 SW Tradition Drive, Ankeny, IA, 50023

All staff were very courteous and efficient. It was my first time there and dates explain things very well. Even shared me my filters so I could see that they needed replaced. I was in and out of there in 15 minutes. Will recommend you everyone.

Super fast stop to fix a flat tire. Very friendly staff too:)

Super nice people

Entry was quick, go decent price after getting a 50% off coupon for an oil change from their site. Their lobby is nice and I’d come back if I needed something small and quick.

Staff was helpful, informative, and had a great attitude. Did a great job while juggling a steady stream of people.

Great service from the staff and Blaise

Nicest employees! Very quick, very helpful.

We came in right when they were closing and they took us and helped us great service

Fast and great service.

Friendly, professional service.

very pleased with my service,

Fast, friendly service!

Service was very quick and employees were polite and friendly. I used a coupon on my phone for $26.00 off but they only deducted $25.00

Great service!

I love how convenient this location is and how quickly they get you in and out. And bonus, everyone is so friendly!

Really fast oil and filter change. Excellent service.

Friendly, fast, and clean!

My oil change was completed very quickly. Staff was friendly and helpful. I am a return customer and I am always pleased.

I have used this location before. I pulled up today in the garage door was open parked my truck and three guys ignored me for several minutes while I stood outside of my truck and outside the garage waiting for someone to acknowledge me. I had my keys in my hand, and when one of the technicians came close enough to notice me, I took a step toward him to hand him my keys. He very rudely exclaimed do not step in here. You are not allowed! You can go wait in the lobby. I did not want to drop my key off and leave my truck for them to work on because the last time I was in there they took the screws out of my Air filter housing and did not replace them. This caused my vehicle to throw an air filter code which I cannot reset. I went to the dealer and purchased six dollar screws to re-close the air filter housing and I didn’t want Jiffy Lube to lose the screws again or even touch my air filter. hi went to the lobby and waited and just as I suspected no one came in to talk to me about what oil I wanted if I wanted any other fluid levels topped off or any other services. I actually did want the windshield wipers changed but was given no opportunity to ask. The same gentleman who kicked me off to the lobby came in to process my bill. I asked if he could help me and explain the Pryor situation with the air filter. He replied 1 minute and walked back into the shop area. My truck was no longer in the shop so when he returned to the truck, I walked out to observe what he was doing to see if I would be able to reset the code if it ever happened again. He very rudely told me to go back in the building and stay away from him and exclaimed that his test equipment cost $400! I wasn’t sure what the implication was , but I did not crowd him and I stood by the building waiting. When he returned to process my bill, I asked him what he meant by telling me to get away from him. He said I don’t like people to watch me work when people watch me work it makes technicians nervous . I replied work all day in front of windows where everyone watches you work are you sure that’s what your implication was instead of answering he told me code could be reset with his equipment and I would have to take the truck to the dealer. I asked him what the process was , and how I would be refunded for the cost of whatever needed to be done since the problem was created by Jiffy Lube. He again refused to answer the question one more time. I asked him what he meant by telling me to get away from his test equipment to which he currently dismissed me. I replied to him you are at risk of losing a business with 18 fleet vehicles in it to which he replied I don’t need your 18 vehicles. I smiled and said this is an interesting way to run a service business and you just did lose any future business from me or my business. Horrific customer service and questionable technical abilities at this location. UPDATE: I spoke with the owner who assured me this type of customer service is not how they do things. He is taking care of the issues. Thank you JC

Well I shared some information through a survey they sent me but I have more comments now… I tried to use the online customer survey and it’s not working. People wonder why computers don’t work for them?!? Because computers have learned how to be like their creators… the capture feature is preventing people from leaving feedback… that’s the error that keeps showing on my end… shouldn’t someone be fixing that? Or is the computer just supposed to fix its self?!? I’m not into this whole computer stuff. And there are problems that people are not addressing. How do I get my customer feedback sent into to you PRIVATELY… others don’t need to see what I have to say, unless that’s what you want me to report? I have questions about the invoice I received. Lug nuts torqued?!? Who did this?!? I never saw that performed?!? I could see my car the whole time..

Service department was very courteous explained what they were doing, I was in and out in a short period of time. Great job I would use them again.

Very good service

Very friendly and did a good job at their work

Only complaint is it was kind of pricey. Quick, nice attendants, and its clean.

Quick and thorough service, in and out in 10 minutes

Extremely kind staff and the fastest, most professional service I have ever experienced! Will definitely be back!

Great Service in and out. Much better service than their competitor that I recently used for another vehicle. I will be back.

Great servic

Told me I was putting the wrong kind of oil in and educated me on how to properly take care of a turbo engine car. Great customer service and great employees

They vacuumed my car while I was waiting for a car part to come in. Super nice and professional!

Very friendly and helpful!

Don't bother taking your vehicle to a dealership for other than major repairs when you have Jiffy Lube at a much more affordable price along with great customer service.