Customer Reviews for Jiffy Lube 2428 W SULLIVAN RD, AURORA, IL, 60506-6435

Very knowledgeable and fast service, Tyler was greatZ

Quick and easy. Was able to drop off, eat a quick lunch, and pick up my vehicle all while on my 45 minute lunch break. Service time in total from start to finish with one car ahead of me in the bay I pulled into was approx 20 minutes. Courteous technicians from start to finish with welcoming tones and appreciation for bringing my vehicle to them.

fast, friendly, reliable service! i always get my oil changed here.

I had an outstanding experience at Jiffy Lube! Every staff member was incredibly helpful. I was preparing for a road trip, and they made sure everything was thoroughly checked and taken care of so I could travel with confidence and peace of mind. As a woman, navigating car maintenance and repairs can sometimes feel challenging or intimidating—but that was absolutely not my experience here. From the manager and front-desk attendant to every technician I interacted with, everyone was personable, respectful, knowledgeable, and genuinely caring. This team truly goes the extra mile for its customers. I highly recommend this Jiffy Lube location and sincerely appreciate the exceptional service!

The whole service department is great. Tyler help me when I check out very nice gentlemen

Tyler is the man, his professional managerial skills truly was on point. Polite, concern, and he smiles to make sure you are feeling welcome to the Jiffy Lube family. Great job. Team Tyler. Highly Recommended!!!

Excellent service!!

I had a special request, the guys were all accommodating very helpful and respectful. -Tacoma / Amsoil guy

Great service and overall just great speed of service could been faster

Great service and did a great job on my car.

Great service honest staff

Myles W. provided tremendous service, with a friendly smile and easy demeanor.. I’ll definitely be back!

Best establishment i have ever been too

Very professional and kind people! It’s always a great experience taking my car to Jiffy Lube! I would definitely recommend it to anyone needing their car serviced.

I normally go to Jiffy Lube in Keswick every 2/3 months from my oil change. Well, I was in the city for the day Tuesday on my way home. I heard a noise coming from one of my tires. So I figured I would go for an oil change in Aurora and while they were doing the oil change, they could take a look at my tire to make sure it was safe enough for me to go on the highway. Abhi & Gagan Were very attentive, excellent customer service, and knowledgeable. The experience was a pleasure.! They honestly reassured me and explained everything with detail. They are very professional. I’m almost thinking of driving the extra mile to become a regular customer at their store.. Thank you so much for helping me on Tuesday!!!!! It was one of the hottest days of the year. They even gave me a cold water. Recommend this location thousand percent.

Traveled with my granddaughter via I 80-90 to see Madre Pilgrim/Our Lady of Guadalupe exhibit @ St Rita's in Aurora, IL. Midway into Indiana, engine light came on & later started to flash. At the exhibit, prayed to Our Lady to put someone in my path who would take care of us so we could travel safely back home. Just a short distance from our hotel was the Jiffy Lube on W. Sullivan Rd. in Aurora, IL. I cannot say enough about the mngr. Jonathan S. and his crew. They were fantastic!! Friendly, courteous & made me feel comfortable with the whole process. They did the diagnostic & felt it best to call in from home the mngr just to be sure they didn't miss anything. Jonathan came in and personally kept me posted on the work his crew was doing. I am pleased to report back, we arrived home safely and the car performed well. (PS he even came and picked us up at the hotel after the car was fixed/earlier than predicted) Don't hesitate to use Jiffy Lube if ever in Aurora IL. I have lit a candle at my hometown Our Lady of Guadalupe prayer grotto for Jonathan and his crew. God Bless & thank you!!!!!

Employees were professional and even though I had a cooling system flush, it seemed like I was done and out sooner than the last visit.

Jonathan was a great help to me today very professional very prompt to and very educational with my car. Thank you so much for the service I received.

I had an excellent experience with JiffyLube. Tyler was respectful, friendly, knowledgeable, and never made me feel pressured. He took the time to explain my options, answered all of my questions honestly, and made sure I received the services my vehicle actually needed. The customer service was outstanding from start to finish. I highly recommend working with him if you're looking for a professional and trustworthy experience. Five stars!

Needed to get a skid plate taken off of my car before the holiday weekend. All shops in town were closed or busy. Went here and it was done in 5 mins

Eric was all around great

Very professional, great customer service, respectful, and courteous. I'm very happy with the staff who helped me choose the right type of oil and other items. Thank you very much.

Tyler was very helpful, explained everything thoroughly and even escorted me to my car and opened the door for me. Every time I come here, the service is great, but today was above and beyond

Staff is friendly and knowledgeable

always very polite and professional

This is my go to Jiffy Lube when my car needs an oil change. The waiting room is always clean and the employees are very nice. Love that I can get in and out without wasting time in my day.

Tyler was awesome and broke everything down really well! Great team, very knowledgeable and quick!

I highly recommend this location due to Jonathan's above and beyond service.

Eric G. Was amazing went above and beyond helping me with my oil change would recommend coming here was in and out !

Met me with a smile, kept me informed, performed work quickly and I was on way in less than 30 minutes. 5 stars!

I have been coming to this Jiffy Lube for years, and I always get great service and detailed explanation of the service is being done. The employees are professional, knowledgeable, and helpful. Today’s visit was yet another example of great service- Myles was very helpful and kind, which was so appreciated. Additionally, the place is always very clean inside, they have tables as well as comfortable chairs in the waiting area. This Jiffy Lube has a great car wash as well. Overall, I recommend this place.

This is the best Jiffy Lube I have ever been to. The staff is great. Go see Mike and Jonathan.