Customer Reviews for Jiffy Lube 1766 W. Lane Rd., Machesney Park, IL, 61115-0000

Customers at W. Lane Rd. talk about:

Customer service

Service speed

Trust

Affordability

Value

Lyndsey H.

Mar 29, 2026

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They got me in and out within 30 minutes. It's wasnt busy at all to be fair.

Nicole M.

Mar 28, 2026

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Great service. Fast and friendly. No swindling or unnecessary recommendations.

B G.

Mar 26, 2026

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Tony S.

Mar 26, 2026

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Gabriella C.

Mar 25, 2026

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Karissa E was so great at explaining everything! So happy and will definitely be back!

Anthony F.

Mar 24, 2026

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Very nice people working there.

Deleser O.

Mar 24, 2026

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Stephanie B.

Mar 20, 2026

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I pulled in to get my oil changed. They said it would be 30 minutes. I went and did some grocery shopping and when I came back, my car was ready. I had received a coupon from a competitor and I had asked them If theymatch competitors coupons and they said gladly the girl at the front and the Manager were very accommodating and pleasant.

Art W.

Mar 15, 2026

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becky G.

Mar 09, 2026

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Jacob J.

Mar 03, 2026

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Sarah K.

Mar 02, 2026

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huit O.

Feb 28, 2026

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It was a tender loving care of my car needed and it was quite quick new headlight new cabin filter and new oil

CLH

Feb 27, 2026

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1st time with vehicle, but have been using them for quite awhile with my other vehicle. A lil pricey, but what isn't anymore. Don't try upselling if you tell them exactly what you want.

Ásbjrön E.

Feb 26, 2026

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Extreamly professional and took care of all my cars needs in a decent time. Amazing staff!

Deb

Feb 24, 2026

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Great team at this location! Always take their time to listen to your concerns and communicate with you what's going on with your vehicle. The leadership here makes you comfortable and confident that you're in good hands, it's always good vibes & professionalism, Tom and his crew are THE BEST!!

Ryan B.

Feb 23, 2026

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Ray S.

Feb 23, 2026

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Parris M.

Feb 23, 2026

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Excellent customer service!

Phillip N.

Feb 22, 2026

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Troy

Feb 22, 2026

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Scip

Feb 20, 2026

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Knowledgeable and helpful staff. Didnt charge for a quick examination and offered payment options

Ky M.

Feb 19, 2026

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Jeremiah and Kyle were both super cordial, professional and polite. Got me taken care of and on my way quickly. Totally appreciate the service!

Karyn M.

Feb 14, 2026

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Ray C.

Feb 14, 2026

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James

Feb 12, 2026

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Always great service. The staff is very friendly. The guy even gave me coupon for $10 off, which is greatly appreciated!

Dawn P.

Feb 10, 2026

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The technician was very knowledgeable. She gave me great service and expert advice.

Randall

Feb 03, 2026

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Got a great price with the coupon i was given when i called to see if my car was ready

Tommy G.

Feb 03, 2026

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Eric E.

Feb 01, 2026

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Zach B.

Jan 29, 2026

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Quick and easy, very friendly and helpful

Doof

Jan 28, 2026

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Kyle Jeremiah and Brittney where excellent got my oil change under 30 minutes, Everyone was very polite and professional I highly recommend this location

Ali F.

Jan 17, 2026

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Johnathan

Jan 11, 2026

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As soon as I pulled in, I was greeted before I reached the front door. All I needed was a tire balancing and not to be upsold. No questions asked, the guy pulled my car in and got it done. It was my second stop after going to Discount Tire trying to up sell me for $600 plus when my tires weren't even at mid wear threshold. Good job JiffyLube, you have my future business. And you do alignment service, unlike your competitors across the street.

Alaina J.

Jan 04, 2026

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This location is consistently professional and friendly. They have always answered questions and gave suggestions with honesty. I have never had a bad experience!

sheila B.

Jan 01, 2026

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Kenneth B.

Dec 31, 2025

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Thank You For Your High Standards Of Auto Care, I Appreciate You and Will Become a Steady Customer of Jiffy Lube. THANKS AGAIN.

Brandy S.

Dec 30, 2025

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kurt I.

Dec 30, 2025

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Jesse and the team provided excellent, respectful, and professional customer service. The recommendations made were fair and gained my trust. A great first time at this Jiffy Lube.

Jeffrey G.

Dec 29, 2025

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The wait is never long and the coffee is always hot at Jiffy Lube. When I first started going to jiffy lube my car was a bit run down and beat up. The staff treated my car as if it was new. Now that I've moved on and bought a new truck, I'll only trust jiffy lube to service my vehicle. I always feel a sense of protection after I've had my vehicle serviced from jiffy lube

wesley Q.

Dec 28, 2025

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Joanne T.

Dec 26, 2025

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Tracey W.

Dec 20, 2025

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GREAT customer service and no extra sales pressure. I’ll definitely return.

Byaombe A.

Dec 19, 2025

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Sevtap R.

Dec 17, 2025

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Estela R.

Dec 13, 2025

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The guys were so kind and did a great job. Thank you

Joan O.

Dec 09, 2025

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Forrest

Aug 15, 2023

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Diego, German, Darion, Keith, and Jesse did everything and so much more!

Big B.

Aug 07, 2023

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They went above and beyond! Exceptionally good service

Dominic

Apr 06, 2023

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got an oil change and tire rotation for my 07 ford edge, very great people. Customer service is absolutely astonishing. i felt respected and welcomed unlike other companies. Danielle was the one to help me and constantly kept me updated on things she recommended for service in the future. will most certainly be back!!!