Customer Reviews for Jiffy Lube 1990 E College Ave., Normal, IL, 61761

Super friendly and helpful staff!

Detailed, efficient work and professional customer service. Go the extra mile to answer questions or address concerns. Definitely will return.

I had a great experience at the college ave location. Genuinely the best oil change place in town. Mark and JT were so friendly and super quick! Thank you guys for doing a fantastic job!

Quick and friendly service. I just purchased a new vehicle and this was my first oil change. The team there went above and beyond and helped show me how to check all the gages on the dashboard and took the time to explain what things meant. Would recommend this spot for anyone!

Excellent service, wonderful and honest staff. Will be returning

They were as advertised, fast and professional!

Even when they seem busy it’s still quick service. More importantly, the BEST customer service!

called and when i got there they were already looking at my car fast and easy and the staff were very nice and respectful thank you jiffy lube you’re services were appreciated

Team is friendly and efficient. Felt like a valued customer.

Always get good service here, and they are quick and friendly!

Fast, efficient and very professional service!

Great service and great staff

Oil change with a 50% coupon was great ?? also didn't take to long

Was in and out very quick and never tried to upsell anything. Let me know to stop in if any of my fluids become low between service for them to top off. Friendly staff

The people here are very polite and efficient!

Very efficient and courteous. I had an oil change and tire rotation but the also checked other key points within the vehicle. He

The technicians are always nice and they give me all the infirmation needed.

Gave me a free AC inspection! Amazing work! Highly recommend

As a first-time visit they also gave me a coupon which saved me a little money.

Staff was friendly, fast, and thorough. Would definitely recommend.

I had a fantastic experience at Jiffy Lube thanks to Timothy and James! From the moment I arrived, they made sure I was well taken care of and explained everything in a way that was easy to understand. They gave me several helpful maintenance tips without making me feel pressured to buy anything extra, which I really appreciated. It’s refreshing to find a place that’s honest and focused on taking care of their customers instead of upselling unnecessary services. The shop was clean, comfortable, and welcoming, and both Timothy and James were professional, friendly, and approachable throughout my visit. Customer service like this is hard to find these days. Thank you both for making my oil change quick, stress-free, and genuinely pleasant. I’ll definitely be coming back and recommending this location to others! I actually went back a 2’d time. I can’t say enough good things about this place! They take great care of me every time I come in. Everyone is welcoming, respectful, and gets straight to work. I completely trust them and won’t take my vehicle anywhere else. They recently replaced my serpentine belt, and as always, the service was quick, honest, and affordable. Tim is my go to guy! I really appreciate that they never try to upsell me or pressure me into repairs I don’t need or can’t afford. They explain everything clearly and genuinely care about their customers. If you’re looking for a trustworthy, affordable shop with great customer service, I highly recommend them!

Friendly service. Actually, outstanding service! Quick, professional and hospitality was nice, too. Offered me coffee or water while I wait. And... Certainly didn't have to wait long.

Very professional and very clean waiting room!

Hands down my favorite place to take my vehicles for oil changes. Always treated with respect! The place is very clean and staff are incredibly friendly and knowledgeable.

Great fast service and the techs really care about your vehicle

Came in after work with my two year old and everyone was so nice and welcoming! Very quick service for how busy they were

They were fast and very kind.

Very friendly staff and fast service

I would love to give you guys more stars ??.

I had the absolute best service from everyone there on 05/31/2026. Everyone working was extremely polite; including opening doors for entry and exit !!

Polite and friendly employees. Speedy service.

I've been here twice. Both times the service was quick and they did a great job. Jeremy T. did a great job underneath and I'll go back when I'm back in town. Thanks Jiffy