Customer Reviews for Jiffy Lube 788 MEMORIAL AVE, WEST SPRINGFIELD, MA, 01089-3514

The whole crew at Jiffy Lube did a great servive on my oil change on 4/14/26. They explained thouroughly there recomendations for my car and I did add a new air filter which was definitely needed. I've been coming to this Jiff Lube for over 10 years, and I highly recommend them !

This is related to a one star review. I gave this location this past weekend. I got my brakes worked on which was my fault. I had taken too long to get it worked on and it’s kind of an emergency. They did a good job working on the most part when I went to pick up the car Apparently the brake Line had air in it for a leak somewhere. It was the end of the day so I couldn’t get it fixed then there was no one on staff to get it fixed. I wasn’t happy for obvious reasons because my car felt unsafe to drive. However, I still needed to go to work so I had to take it anyways and I was able to make it work. Monday I was able to bring it back in and they worked on it quickly you got my issue resolved in less than an hour. I appreciate Bryan‘s hard work, as well as his team’s, making sure I was able to get my car back on the road safely again. Thank you very much for turning that around for me!

Frank and his team diagnosed the issues with my car and took care of the installation of new brakes right away. I feel safe in my car again and I really appreciate the good work.

Friendly and curtious service all around.

They were truthful, knowledgeable and fast.

Glad they were open until 7pm. One of the windshield wipers broke off while I was driving in the rain and snow. I pulled in and got 2 new windshield wipers and the staff was friendly even with me showing up 10 minutes before they close.

Brian help me out a whole lot help me save a lot of money I didn't understand at first

I have been to jiffy lube a few times now. Everytime I am greeted with excellent customer service. This past time I needed a part for my shifter. Phillip went to two junkyards to see if the part was there. Unfortunately it wasn't. Philip then ordered the part for me along with a sensor I needed. Phillip has great customer service and is always willing to go the extra mile. The manager I think his name is Brian is always so friendly. He will always update me with what's going on, also tries to get me a good price and he succeeds. I sit and watch the workers. And honestly in my opinion everyone is hard working especially in this cold weather. I am highly satisfied with jiffy lubes service. I will definitely be returning. Thank you guys for all your hard work!!!

Phil and the guys are great

Was there to meet up w a friend. They let me in the bay, while they worked on my buddy's car, he was there for a pul change, the techs were super friendly, shop was very clean, as clean as a working shop can be, they were very efficient and thorough. 5 out of 5, THE ONLY thing I can say is the continental stuff some of it wasn't done or asked about.

I had a great experience at the Jiffy Lube in West Springfield. The staff was professional, friendly, and quick without making me feel rushed. They explained everything clearly, didn’t try to push unnecessary services, and made sure my car was good to go before I left. The shop was clean, organized, and the service was efficient from start to finish. I really appreciate the honesty and the customer care here—definitely my go-to spot for oil changes and maintenance. Highly recommend!

Great place to get your oil change

Every time we went to Jiffy Lube at this location, the people there are very friendly and helpful, would highly recommend this place to anyone!

Great service with an easy and painless process

Great service. Went in for an oil change. Prompt service. Will definitely go again

Came for an oil change. Great customer service. Super fast service also. You have a new regular customer! Also was able to use a coupon without any issues. I love how when he told me I needed coolant and it would cost extra, I told him I had some at home and he didn’t push to try to sell it to me. Great job guys appreciate the help!

Everyone was great! No pressure to buy things.

I come here for my personal and work truck. They’re quick and efficient. All nice guys and make jokes and enjoy working. I recommend coming here ive never waited in line, just pull right into the bay and out quickly.

I've had two oil changes recently and both were excellent. Honestly, they went above and beyond. Today, Edgar and crew did an impressive job. Thanks!

These guys are proactive and do professional work on these vehicles. Plus kept me in the loop about everything for the work being done.

Friendly, informative, knowledgeable and quick!!

This location is amazing !! I would absolutely recommend this location specifically and would return any time i need any services done. Great work guys !! Shout out to Hector the manager, he was very attentive and catered to my cars needs.

Completely satisfied will be visiting again!!! ??

Very fast, friendly, and hardworking crew. In and out in under 10 minutes. They also put an AC blower hose in my passenger window to keep me cool while they worked on my car. NICE TOUCH!!

Nice experience. This is my to go place for oil change since I started driving.

I am quite pleased to rediscover this service.

Great team !! Helpful efficient, and professional !!!

Good, Quick, Easy

I had a fantastic experience at this establishment! The staff was incredibly friendly and provided quick service. I was truly impressed by how efficiently they handled everything. I'll definitely share my positive experience with others and recommend this place!

Good job. Guys great atmosphere...

10/10 service thanks so much! I will be back!

I love this location! The team member who met me when I pulled in was knowledgeable and kind, he explained to me what he was doing and talked to me about additional things, my vehicle would need in the future. I will definitely return for him. Wulf was absolutely the best!

These places just aren't what they used to be thank you for getting the work done

Very good quick service as always I will be back !!!

No tengo quejaz,y hacen todo tipo de mantenimiento para mi auto

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Shannon is so friendly and they treated me great and i got my money worth love this place