Customer Reviews for Jiffy Lube 513 REISTERSTOWN RD, PIKESVILLE, MD, 21208-5303

Nice and respectful gentlemen. Very welcoming. Communicated every step of the way. Also answered my questions regarding future service.

Without a doubt! Simple the BEST! I truly recommend Jiffy Lube, Pikesville #722. I always get oil change and roated tires. They're professional, amazing customer service, take the time to explain, answer all my questions, and they don't try to push unnecessary up-sells. My car felt unusually weird while driving and I panicked and went to Jiffy Lube, Pikesville #722. I met Wesley. Who was absolutely amazing. He told me that I needed break-pads. I remembered my last visit, one of the Miles's brothers told me I needed break-pads. Wesley, thank you for being so wonderful and being patient. John, (the break tech) thank you. You guys at Jiffy Lube Pikesville are doing a great job over there. Kudos to you both Ta'Shawn and Tyrell Miles.

The customer service was great and the young man was very knowledgeable

Courteous and professional service by the manager and his support staff. I shall return for future auto services!

It was done in a jiffy. And I get to see everything that they were doing! I was also able to make an imput!

Great location for certified mechanics to properly work and diagnose potential concerns about your vehicle. I didn't realize my brakes were so worn and very thin, until Jiffy Lube mechanics in Pikesville looked at them. They discovered that I needed front and back brakes, they completed the task in under 30 minutes including test drive after. They also during the same period perform an oil change with synthetic oil. I didn't want to have to pay total $$$$, however, it was needed and now my family and I are safer. I must add the waiting area, rest rooms were clean, welcoming and sanitize. This location even had wood alphabet with animal puzzles, crayons for the kiddos to play while learning. This Pikesville location has won the highest award from Department of Defense, so you can trust their honesty and quality of their work, when it comes to the health of your vehicle.

Super fast and excellent service. Do not try to upcharge for things that are unnecessary. Overall recommend for quick and easy oil change service.

Great service, got me in snd out over there quick. Everything extremely respectful.

This is the only jiffy lube I’ll go to! Never had an issue. Always great service! Always polite! I gave 4 stars because customers shouldn’t have to hear your employees shock and judgment for a person not have enough time or money to get services they need. It wasn’t said to the customer but we could hear through the doors. They aren’t sound proof. Not everyone is a mechanic or has the ability to keep up each and every preventative service within the suggested guidelines. Customers are entrusting you all with their vehicle. There is no need to make them feel embarrassed or guilty when they’re coming to you all for help.

I have been using them for 29 years. Always great service. They function as a team. To insure all services are completed correctly and accurately. The overall inspections insure you of services you may have missed or overlook. I will continue to use them for 20 more years.

Prices aren’t competitive, but probably better than the dealership. And way faster than the dealership. I will say customer service was very good and intentional

Great service super professional

I had an excellent experience at Jiffy Lube yesterday. From the moment I drove into the bay, the customer service was top-tier. The staff immediately greeted me, escorted me to the waiting area, and introduced themselves professionally. The manager also came in personally, introduced himself, reviewed my vehicle history in the system, made sure everything was accurate, and clearly explained the recommendations for my car without pressure. I decided to get the fuel injector cleaning in addition to my oil change, and the entire service was completed in about 20 minutes — even while it was pouring down raining outside. The team vacuumed my car as part of the service, and unfortunately my food bag was accidentally thrown away in the process. However, when I called the store, the manager immediately apologized, asked me to come back, and made the situation right without hesitation. That level of accountability and professionalism matters. Overall, mistakes can happen anywhere, but great customer service is shown in how a business responds — and this team absolutely delivered. I truly appreciate the professionalism, kindness, and efficiency from everyone there. Definitely one of the best customer service experiences I’ve had in a long time.

Awesome Professional Service.

They are such professionals and do such good work - It’s the only place I will take my car!!

The guys at this location are always pleasant, helpful and informative. I am typically in and out and treated very well whether I am coming for a service, air in my tires or a fluid top off. 10/10!

I have taken my vehicle to my Veteran Owned, neighborhood Jiffy Lube since I purchased it in 2021, and I have always had a good experience with the staff and services. My car still runs like it's New. I will continue to support.

EXCELLENT SERVICE AND VERY RESPECTFUL YOUNG MEN

They were courteous. Willing to help me with anything I needed. Everyone was friendly to my surpise with all the negative vibes in most business I have gone to, they were angry, cursing in front of the customers, complaining about the job you're working in, but I'm still in awe of how polite all of your employees were. Tell them for me, Thank you. I will recommend others to Jiffy Lube.????????

I had a very nice experience at Jiffy Lube as always. I've been using their service for several years. Service techs have always been friendly, professional, fast and efficient. Good Job Jiffy Lube.

Pleasant atmosphere, the staff is very cordial and courteous. Thanks

I had a great experience. High quality service! Everyone was pleasant and professional. Explained everything they were doing. I highly recommend this Jiffy Lube location!

Fast turnaround but expensive

Easily the best Jiffy Lube I've ever been too. Very nice employees and fast work. Highly recommend

Friendly staff Great customer service

Everyone at Jiffy Lube was extremely friendly, courteous, and knowledgeable. The service was completed extremely fast and everything that I wanted done completed . I will keep going back to this Jiffy Lube.

Friendly staff, quick service. Will go again.

Nice friendly and clean I did oil change and brake fluid change

The whole team was professional and kind

Friendly and professional service. Waited longer than I would have wanted but I did go around lunch time. Would return again.

Great prices and great service.