Customer Reviews for Jiffy Lube 4904 NC HIGHWAY 55, DURHAM, NC, 27713-9416

Professional, knowledgeable, helpful felt supported. They took extra time and care to ensure good service.

I had the pleasure of dropping my car off to Kevin and the rest of the team here. They took good care of my car and were genuine and caring! Thank you guys, we need more shops like this one. God bless!

The team did a great job for me today!

Thanks for referring me to this company Latoya Upchurch I received a oil change and tire rotation

got in and got out in a timely manner and they were busy. staff very helpful and sincere

Sunday crew alright with me!

The team was amazing! Kevin got me taken care of an out quick

Quick, thorough, very pleasant and clean. The staff couldn't have been more pleasant. A very pleasant experience.

I had several things that needed attention. The guys at this location made sure to point out every item. I appreciate the effort. Will definitely be back. Thanks guys!

I received excellent service during my recent oil change. Kevin was professional, courteous, and efficient throughout the entire process. He and the team at Jiffy Lube ensured I was in and out quickly without any hassle. The waiting area was clean and comfortable, which made the experience even better. I will definitely return for future service and highly recommend this location.

Very quick service. Lots of help from Kevin. He was very nice!

I had such a great experience at Jiffy Lube thanks to Kevin and the other technician working with him. They were both incredibly kind, patient, and genuinely caring. From the moment I arrived, I felt like they were looking out for my best interest and prioritizing my safety. They even let me know that I didn’t need a tire rotation because my better tires were already on the front, especially with the rain we’ve been having. That honesty meant a lot to me. Kevin also took the time to fix my mileage settings and showed me how to adjust it myself in the future, which I really appreciated. Both of them were professional, thoughtful, and welcoming, with the kindest smiles. Gentlemen through and through. I left feeling safe and well taken care of. I will absolutely be coming back.

Thank you Travis and Shy for fixing my car! They are the best. I originally came in for an oil change but they informed me of my transmission needing service and new brakes. Yikes! But they were able to get me back on the road safely. Awesome crew.

These guys were so professional and patient due to my oil plug being stripped. They told me, we got you and they did. I am so happy to get my oil changed because no other company could help me. The guys who helped me were Travis & Maynard. Thank you, Jiffy Lube, “Y’all Rock.”

I received excellent service at Premium Velocity Auto DBA Jiffy Lube at Hwy. 55 in Durham, NC on my Qx60!

Rodney and his team were very helpful and the service was great. The recommendation he provided was greatly appreciated.

Stopped by on my lunch hour, had me outta there with 25 mins to spare. Great fast service. Came with a coupon and he offered an even better one!

The customer and car service were absolutely above and beyond what I have experienced or expected. Thank you so much to these folks. I went here for an oil change, and quickly found out that there were many things that needed to be fixed on my car. Cass was so knowledgeable in talking to me about the safety concerns, they were honest and transparent about pricing. They took the time to walk through different options with me and made me feel like I knew exactly what I was getting into. Usually, car places tell you what’s wrong and give you a price-and not an explanation. Both Cass and Travis really explained their concerns and what the process would be like fixing it. I even asked about going elsewhere (to save money) and they told me the pros and cons of that. I did not feel like I was paying a ridiculous amount at all, and I understood exactly what I was paying for. I honestly did not expect this kind of personable interaction going to a Jiffy Lube (this was my first time), and I am more than happy to say I have told my friends and family about my positive experience here and will be a regular (as regular as someone with car issues will be). They fixed my car day of, they were all so understanding of my concerns and answered all of my questions. Travis was terrific and helped out a tremendous amount with the pricing. It honestly was a life saver, when not expecting to pay that much-it helped a ton. Travis, Cass, and Shy all worked on my car and got the job done. I needed a ton of work (as mentioned) and they called with any updates along the way. I really valued this location’s transparency, personable connections, and expertise. Thank you to the folks that helped me, I appreciate them very much! I felt very valued as a paying customer.

Awesome experience.. Super friendly and professional staff!!

The manager went above and beyond on service and making sure I got a fair price

Great experience, friendly, thorough, let me know the things I should take care of now and took care of them. The one thing that is huge for me is that I trusted them. Thankyou.

I love going to Jiffy Lube for my oil changes. Everyone is always so nice & my oil change was quick

Went yesterday to get nothing but help opening up my car keys so I could change the remote battery. Ended up needing an oil change, tire rotation, filter change, and a transmission fluid replacement which took three cycles to washout because I was so badly overdue. It took two hours - everyone stayed past closing to help me out, educating me along the way, and told me about how my car does not require the top line transmission fluid or something and saved me about $200 and told me next time I need it done to make sure no one charges me for the unnecessary top line product most cars require. As a young woman I am always scared to be taken advantage of financially at car places when I don’t know my stuff, and I did not feel that at all here - no one talked down to me, everyone explained things, and recommendations seemed genuine not a money grab. 10/10 recommend!!

Great service, friendly faces, and knowledgeable feedback. Will be going back!

This place is great

Thank you Brandi was so helpful thank you Brandon my car runs great . Excellent customer service .

Travis the store manager was amazing, The crew was fast . Service was fast and great ! They keep you updated every step of the way.

Got in and got out quickly, staff was very friendly, knowledgeable, and helpful with information regarding the timeline of my vehicle’s health. I would also like to take the time to mention an employee named Ms. Latoya U, for she gave me great assistance in finding coupons and savings on money, and all around a great person to talk to! Very pleased with my first visit.

Excellent service experience!

It was a great experience getting my oil change and some filters changed….hotrod is the service representative that I spoke with and he gave awesome advice and was very down to earth…will definitely be coming back here In the future for work and also to get more advice! ????

First time at this Jiffy Lube. Toya is was so personable and I didn’t have to wait too long to get taken care of.

Great customer service. I encountered courteous, respectful & knowledgeable employees.

Latoya and team did a great job!! Fast and professional!

Went for an oil change and was quick and easy!

Brandi C was wonderful! Showed me things i didn’t know what needed to be adjusted with my car.

Shy and Brandi were very helpful and knowledge. They suggested the best oil change option based on my preferences.

-Manager knows his stuff, regarding deals & pricing .

Jiffy Lube has the correct name. Went in for an oil change on Dec 26th. I was in and out in less than 40 minutes. The price was great.

Fast pleasant service. Great staff

Great experience and service