Customer Reviews for Jiffy Lube 9570 BRIER CREEK PKWY, RALEIGH, NC, 27617

Eric and the Customer Service Team were courteous and informative of the service being applied. I appreciate their explanation of the future services needed for my vehicle. Thank you.

Great & helpful staff, excellent service!

Service was fast and easy and the staff including the manager were awesome. I recommend this service center highly Thanks again and see you after 5k miles. ??

I came in at almost closing time last night and the men working at this location were so efficient and patient with me and they did my oil change in a timely manner I was so thankful to be so close to this location because my vehicle was definitely not working correctly until the oil was replaced yessssss Jiffy Lube is definitely the spot especially after my car was at a Mavis in Cary for an entire day the day before and they never ever mentioned my car not having any oil in it so Mavis almost blew my engine

Great team and services

It took quite a while to get checked in, but the service was very good.

Amazing, professional workers!! Specifically, Eric!! He explained to me everything that would happen with my car, he explained the pricing to me, and made sure that I was completely satisfied before leaving the shop! I want to give a shoutout to him because he went above and beyond for me and didn’t even know that I was under a tremendous amount of stress at the moment. GIVE HIM A RAISE!!!… Who said that?!? Lol he was truly amazing!!

It was a good experience. They got my car in and out in no time.

Eric B and staff were phenomenal. Everything was clearly communicated and explained.

Will be returning here to Jiffy Lube at Brier Creek area with GREAT STAFF and SERVICE!!

I must say the service at this shop was excellent. The staff is knowledgeable and very helpful. They will take good care of you. I really appreciate all your team did for me, and what they do every day for others!

Overall was good. Was there about an hour. My car was second in line and was in the service bay for a majority of the time. Was greeted immediately upon arrival and offered bottled water. My only issue was a staff member in the lobby taking a training course was on their phone and was cursing while on the phone loud enough for entire lobby to hear

These men were the nicest crew I’ve encountered (and trust me, I’m a jiffy lube girly who’s been all over the triangle). I came in last minute due to my own schedule and the men kindly squeezed me in once I told them about my trip tomorrow. They were fast and efficient and never made me feel bad about being the last customer of the day. I appreciate their professionalism to help make sure I’m safe on the road.

Great service and friendly staff. Had oil change and inspection and was very fast with no appointment.

First I got there they were very friendly prices good good service no wait. Waiting period time In-N-Out how was the accident service

I was in and out in a Jiffy.

The service and employees are great but it did take me 3 times going there to actually be there when the state inspector was also there.

Super quick and competent. No pressure.

Fast service and left my car clean. Erik at the front desk helped me out and was very attentive. I'll be going back again

Was fast and efficient. Customer service was good

10/10 for real. I'm highly impressed with the Jiffy Lube team here. JB is a kind and driven manager and his team are fast and professional! They find discounts wherever they can and I watched them personally engage with each waiting customer in a way that showed a real caring spirit. The service itself was faster than expected! I'll definitely be back! - jas

Everyone was great efficient friendly and quick. General manager was a awesome and very helpful

Despite the fact that the staff was literally about to fist fight when I arrived, my service was done in a timely manner and they were all friendly! I’d come again

I came in for a state inspection, and they took my car right away as soon as I arrived. The whole process was quick and smooth. The staff were very friendly and attentive - really appreciated the great service.

Kevin took care of a tire and rotor issue I’ve been having. He was fast, explained the issue to me, and even gave me suggestions on further repairs I may need in the future. Kevin exemplifies everything you want in a service technician and I’ll definitely be coming back in the future. Thank you Kevin

Terrific service and the nicest people I've ever met. I felt like a queen. They were so nice, fast and efficient and really inexpensive.

As advertised. Fast efficient service.

Kevin provided outstanding service during my visit to Jiffy Lube. He was friendly, knowledgeable, and made the process easy and stress-free. I appreciate the great customer care and will be back.

i would give Kevin 6/5 stars if i could. he was so understanding and helpful with our late oil change. he was genuinely an angel in hard times and we are forever grateful for his kindness and patience. the oil change took less than 15 minutes and everyone who helped us was such a gem. thank you to Kevin, Eric, Marquis, and whoever else made our day this morning :) ??

Kevin and Marquis were vert personable and answered my questions completely. ??

Fast oil change. Eric was helpful

Today I received the best service ever. I went in for an inspection and when it was time for me to leave it was raining really really hard. The young man who had met me outside when I pulled the car in took my car back around into the bay so I did not have to go out in the rain and I thought that was so nice. I thanked him and he said to me"we would treat you no differently than we would our mother or our sister". And that really stuck with me.

The staff was professional, knowledgeable, and extremely hospitable. This was exceptional since I am from MD and visiting NC due to a family matter when my oil light came on. Most appreciated!! ??

When I visited this past week, I had a disappointing experience due to an interaction with a staff member who was disrespectful. Fortunately, I was able to speak with both the manager and district manager, and they took the time to listen to my concerns and work toward a resolution. Their professionalism and willingness to communicate made a significant difference. When issues are handled with honesty and respect, it can turn a negative experience into one that restores confidence and maintains a positive customer relationship. Thank you for taking my concerns seriously and for making the effort to resolve the situation.

I went here on a Sunday at 3pm needing my oil changed quickly due to an oil leak and oil being low. They were able to get me right in and only took about 10-15 min for them to located the leak, fix it and change my oil. Kevin was very helpful. I will be going back!

I was in and out, no stress, quick work. Erik was professional and friendly. Shop was clean inside.

They DO NOT DO NC State Inspections at this location, but other Jiffy Lubes do.

Under New management! They’re very personable and always make sure to have me in and out quickly.