Customer Reviews for Jiffy Lube 325 Marketplace Dr., Henrietta, NY, 14623

I got my car inspected the last day before overdue. They were busy! Excellent customer service!

This shop had great customer service, very knowledgeable crew. The wait time was fully explained in the beginning, and it didn’t take as long as I originally thought. Facility was clean, waiting area was also clean. Thank you guys!

Huge shoutout to the AMAZING crew at Jiffy Lube in Henrietta! I stopped in for my NYS inspection, and they got me in right away without hesitation! From start to finish, the entire team went above and beyond to make sure I felt welcomed, valued, and well taken care of. A special thank you to Charles, Earl, Rob, Devin, Chris, Brennen, and Jerry! Every single one of you made the experience easy, efficient, and genuinely enjoyable. It’s not often you come across a team that delivers such great customer service while making you feel like you’re their top priority! Fast, friendly, professional, and an all-around fantastic crew! You can tell they take pride in what they do, and it absolutely shows. Jiffy Lube Henrietta, you’ve got a rockstar team! Thank you for turning what could have been just another errand into such a positive experience. I’ll definitely be back and will be recommending you to everyone! ????

Charles was outstanding!!!! He sense my frustration after another shop screwed me out of an scheduled appt. He went above and beyond to get me in and out quick. Excellent service from the time I got there and when i left.

Fast and great service

Went in for an inspection. Great service and very nice staff! Will definitely come back!

Gentlemen where fast, articulate and got me in fast. I truly appreciate you guys for your work. Thank you again

Excellent service.

Excellent oil change service! The staff was friendly, professional, and efficient. The service was quick, and everything was done perfectly. Highly recommend this place for reliable and affordable oil changes! ????

This shop is a diamond in the rough. I'd had no luck trying to book a timely oil change with either of the Toyota dealerships in the area with whom I've done business, and I'd pretty much given up in favor of guzzling Timmy Ho's coffee, when I happened to drive past this shop on Marketplace Drive - a decent-looking building in the middle of a depressingly pitted parking lot. A quick check of Google revealed good overall customer experiences, so I decided to roll the ... well, you know. Five minutes later, I was sitting in their virtually spotless waiting room (same for the bathroom!), watching the friendly and professional manager, Charles, mop a floor that was already clean to begin with. About a half-hour later, my SUV was finished. I was treated well, the staff was professional and efficient, and I wouldn't hesitate to return.

Needed a quick NYS Inspection. Or, I thought it'd be quick. I failed - needed a new ball joint. It turned into a week long event... Tough ordering parts and it took forever to get here... But why 5 stars? None of this was their fault. In fact, they were so courteous and on top of the situation with me. Even though the shipping delay was not their fault, they apologized and did everything they could do to make it right even though it wasn't their doing. To a person - I was impressed. I was leery of taking my car to a quick service place to have something done but, after this experience - they will see me there again!!!

Very professional and helpful

Excellent service and great conversation

Great team of gentlemen!!! Thx you

Great guys thank you for your service

Amazing crew, fit me in last minute, Charles is the goat! Don’t hesitate to book with them over the phone, friendly and great bathroom with free coffee

Everyone was very friendly, polite, knowledgeable i will definitely go back

Great service and amazing people

We have an unusual vehicle that they were Able to accommodate. We have used JL I’m 20 states on our trips. Very professional. Friendly good work. Fair price. We plan to continue to use them. All the staff at the Rochester facility were great

Had a great experience at Jiffy Lube! Nolan and Earl were both absolute gentlemen and took great care of me during my oil change. They were friendly, professional, and made sure everything was taken care of properly. It’s always appreciated when you get great customer service, and these two definitely delivered. I’ll definitely be coming back! Highly recommend Nolan and Earl!

Impressive, very nice! Couldn’t have asked for better quality of service.

Very friendly staff Fair pricing Highly recommend

Prompt courteous service and your met with a nice greeting8 first oil change on my vehicle

rob was exceptional and everyone was really nice, great service!

Very pleasant experience. Great speedy service.

Short wait and I was on my way. Job well done.

Jerry and staff did a great job on my car. Definitely will be going back!

Employees were super nice. Place was comfortable. Very knowledgeable.

Fast, professional and courteous.

I appreciate the military discount for Veterans Day. Thank you

These guys are always amazing, super quick service and so nice!

Wow, this specific Jiffy Lube is the greatest place to have your oil changed, out of ALL the oil change places!! Highly recommend!!