Customer Reviews for Jiffy Lube 900 W 5TH AVE, COLUMBUS, OH, 43212-2634

Great work and very helpful

Great attention to detail a polite. Love this location.

Quick friendly service.

Very nice job. Dan was very personable and helpful. Great job all around

Good service.

Excellent and quick service.

Super quick and helpful

Great service! Mike was great

Great service! Thanks!

Courteous, quick, and professional! Will be coming back.

Great service. No wait

Great service. Very polite and made sure my car was in great shape before I left.

The staffs are good and told me everything I need to do about my Lexus.

Good guys

Dan and the team were great!

Amazing job, quick and easy!

My visit here was great! Everyone was extremely kind and helpful!

Well done

My favorite place to get my oil change done

Excellent service

Fast and friendly!

Awesome service! ??

Real friendly and welcoming ????

I want to give a special thank you to District Manager Matthew and Store Manager Mike for going above and beyond to address my concerns and make things right. I typically come to Jiffy Lube with my dad but because I recently started college and our schedules conflicted, I had to come on my own. Unfortunately, from the moment I arrived, I felt embarrassed and uncomfortable because of the way one of the employees treated me when I asked questions about my vehicle and the services being performed. I was simply trying to understand what was being done to my car and I felt embarrassed for asking questions. I became even more concerned when an employee drove my vehicle outside of the service area and into the parking lot without properly communicating with me or getting my consent. At that moment, I was honestly more in a state of shock than anger. I wasn't looking to get anyone in trouble, especially knowing that some of the employees are new. I understand that everyone has bad days and sometimes we may need to step away, take a moment and come back with a clearer mindset. What mattered most to me was how Matthew and Mike responded after I shared my concerns. They went out of their way to schedule a one-on-one appointment with me to thoroughly inspect my vehicle and make sure everything had been done correctly. They listened to me, apologized for the mistreatment I experienced and made my safety and peace of mind their priority. What stood out to me most was their willingness to take accountability. That made me feel comfortable knowing that they genuinely care about their customers and are willing to communicate and make things right. Whether they were at another store or had other responsibilities, they still made time to address my concerns. That level of care and communication really meant a lot to me. I also want to emphasize that I believe mistakes can be learning experiences. We all have bad days and we all make mistakes. What matters is how we respond, learn from them and do better moving forward. I don't hold any anger toward the employees, especially knowing that they are new and still learning. I just hope this experience can be a learning opportunity for everyone involved. I truly appreciate that Matthew and Mike took my experience seriously and made sure something like this would not happen again. Their response showed me that they genuinely care about the people who come into their store and want every customer to feel respected, informed and safe. Thank you again to Matthew and Mike for taking the time to personally address my concerns and restore my confidence in the store. Their professionalism, accountability, compassion and willingness to communicate made a huge difference. I left feeling reassured that I was heard and that my safety truly mattered.

Last time I was here, manager overtightened my filter and caused an absolute nightmare of a headache when getting oil changed the next time. Called the location back and let them know. The manager Mike was extremely professional and apologetic. Invited me back in to get my oil changed and to get the filter chipped out and replaced. I would have NEVER come back to Jiffy Lube if it weren’t for Mike and his amazing team!!!

Fast and friendly!

Did my oil really fest an was super well spoken and what i needed wouldn't go anywhere else been coming here for year