Customer Reviews for Jiffy Lube 101 LANCASTER DR NE, SALEM, OR, 97301-5110

Been coming here for oil/filter change since they opened, fast, efficient, polite, informative, and professional. Have used all their services atone time or another. Price is more than worth it. Tell them Kevin sent you.

This is Jiffy Lubes best location in Salem! The Staff is great, and they get you in and out Very fast. They are friendly and explain everything. You could not ask for a better place to have your car maintenance done. FIVE STARS ALL THE WAY!!!!!

I’ve been to this location several times, and they’re always fast and professional and very helpful. Everyone is willing to answer questions and helpfully remind me of their fluid top-up service, which I tend to forget about. They also always have someone not involved in the service overtly do a final check of everything, which gives me peace of mind that something obvious wasn’t missed like an oil cap being left off (which has happened at other oil change places). They provide the service I need and everyone is competent and professional. I’ll keep going back.

From start to finish, the best words to describe the crew at Jiffy Lube on Lancaster is professionals. I implicitly trust these gentlemen to help me maintain and care for my vehicle. I spend a lot of time on the road and in my car. Without a doubt, I rely on the JL Team to keep my most valuable resource running smooth. Thank you, guys, for everything. Specifically, Mr. Craydon Holt, your expertise and resourcefulness never fails to impress me. Thank you for all you do!

Yesterday, I had my vehicle inspected at an authorized and reputable center. The inspection was successfully completed; however, the manager handed me the inspection report without a date recorded on it. This has caused me a delay, as I am currently in the process of submitting documents to Uber and Lyft. Furthermore, I am currently at my workplace and unable to take any further action in person. Therefore, would it be possible for you to add the date to the document—specifically indicating the actual date of the inspection—and send it to me electronically?

Friendly, considerate, knowledgeable, trustworthy people listened and helped with the service my car was due to have. It took longer because of the busy day.

I rolled in with my high mileage tiny van that had been mishandled by another oil change/tire business in Salem. The Jiffy Lube team took care of all the mistakes and made sure that my vehicle was 100% safe to get back on the road. Shout out to Dusty who went beyond to clean up the mess created by the other company. Customer service was off the charts great. And another shout out to Jesse (???) who fixed a filter that was installed improperly by yet another company. Thanks, gentlemen!!

Got it done with out a single issue Lancaster & state street jiffy lube is where it’s at .

Very helpful people and very caring west Salem

Oil change and I didn't know but I needed new brake fluid . Done really fast.

Words can't express how great I was treated at this location. They got me out the door quick with all the services I needed at a very affordable price. If I could give more than 5 starts I would! Huge thank you to the state st jiffy lube team for keeping me safe on the road, your care and consideration are unmatched!

I've gone to this Jiffy lube for over ten years. Appreciate the service and the staff which have been professional in the care of all our vehicles.

Great service. Great price. Excellent.

Quick and pleasant. Not pushy like most places trying to make a extra buck.

Really good guys at work there, they are a lot cheaper than the dealership and their work covers your warranty. I highly recommend jiffy lube we go to the one on Lancaster and State in Salem Oregon and they are great

Very friendly and service fast thank God. The BEST Service and friendlyness so far from all of the Jeffy lube's we've been to. Speed and friendlyness is the most important to us. The Hank you Catherine Tuliau

Blew a tire by Jiffy Lube 5 minutes after they closed and after talking to the crew as they were headed home, Craydon and Free stayed late and saved our trip. Can’t thank you guys enough.

Felt taken care of; they made the experience painless and easy. Just good people

Great experience at Lancaster Jiffy Lube. Staff was great. Price was great. Overall experience was very positive.

The staff was very knowledgeable and kind. I will be a return customer.

Professional and efficient. Communicated well about costs. Didn’t try to up sell me.

Needed some tires replaced on my rental car and they took care of me extremely fast and with GREAT customer service! Will definitely be back:)

These gentlemen are very friendly and honest

Daniel, Benny, Jesse, Angel, Anthony, and anyone else who changed our oil and brake fluid - thank you guys! This location is special - the men that run this shop were personable and so friendly from the start. They were also super funny, and gave our puppy a bunch of love. This is further from where we live but we’re coming back here for our future oil changes because these dudes were phenomenal. Thanks again!

This is the first place that was completely honest with me. They recommended exactly what I needed, not what would cost me more. I highly recommend this place and I’ll be driving from Portland just to come here!

Fast and friendly service.

Traveling on I-5 away from home, and my car began to overheat. The gentleman here diagnosed and repaired the issue with extreme courtesy and professionalism. They stayed after hours to do so as it was an hour and a half repair. The cost was market price. There aren't words to express my gratitude for this shop and these men.

Assistant Manager: Craydon Holt, demonstrated both world-class service, and unrivaled real talk as we worked out multiple routine maintenance that had come due. Unannounced leader, charisma in personalization. Sharp-clean cut.

Did and outstanding job on my car my drain plug was stripped and was going to have to replace my oil pan and they got my drain plug out saving me time and money they got my business for life

Very friendly and knowledgeable staff A+ service

Professional, polite, and efficient. This team will get the job done well and enjoy the privilege of having you as a customer. Try them, you will not be disappointed. Tell them Kevin and Susan sent you.

Today we were traveling through Salem and were having some issues with our oil pressure, we stopped in to see if the guys could check our oil filter. I told the guys what was going on and Jordan (Jordon?) over heard us, knew the issue and told us what need to be done, while discussing labor and cost, Justin was off the clock and heard us and offered to do it. We paid the part and Justin showed us the cause so we knew for future reference and fixed us all up! These guys made a pretty stressful situation pretty fun and we were on the road again in no time! The whole shop of guys were great and friendly and deserve a lot of praise and even maybe a raise!! ??

I’ve been to many Jiffy Lubes in various states, this one clearly the most professional, courteous & friendly!! Highly recommended!!!!

They were very, very helpful and friendly to me, and I would highly recommend them; as an older woman, I was most appreciative of their patience and kindness.

Great people and good service.

Friendly service. Good customer service