Customer Reviews for Jiffy Lube 1120 MURFREESBORO RD, FRANKLIN, TN, 37064-3007

They were incredibly helpful and got me in right at the end of the day. Customer service was excellent and they were very thorough!

Great interaction with the entire team. They reviewed all areas of concern and need before closing out the initial stop for service. This was very helpful and allowed me to add on a few additional services.

Most professional visit in a long time. Polite, efficient service with questions answered in appropriate manner

Very thorough and friendly.

Service was fast, friendly and concise. Team had me in and out within 20 minutes. Lead tech (can’t recall any names) walked me through necessary work without making it feel like a hard pitch. 10/10 experience.

Thorough and efficient. They remember me. Knowledgeable and always kind and attentive.

Dude. These guys are insane. Super helpful. Super nice. Super knowledgeable. Erwin really hooked us up and was very generous with his time and expertise. Thanks a million brother.

Carl was very pleasant and did a great job of explaining what services were needed and why.

Great experience! The guys were super helpful and so nice.

Knowledgeable, courteous, professional and efficient

Great service and very quick! Also very thorough!

Excellent customer service. The guys were all polite friendly and very helpful. Great experience.

Crew did a great job communicating what was going on with my vehicle and explained the pricing and process each step of the way. Definitely would recommend this location.

Quick service and very professional customer service.

Carl was great! The whole team was kind and helpful:) they also helped me by making recommendations to extend the longevity of my car without pressuring me to purchase anything - greatly appreciated!

Good efficient service, in and out in under 30 minutes

The manager, Carl, was great. Very informative and did not push anything on us. He took his time to explain things. His team got us in and out in 20 min.

Worked quick and did a great job!

Polite service, very thorough. Truck drives fine, nothing went wrong. No strong upsells, no clubs to join and no hassles. It's not Black Tie; it's just good, old-fashioned, unpretentious service. I'll be back. Hint: You can always find coupons on the website.

They were nice, efficient, and just amazing all around working hard in this heat

Traveling, stopped to get the oil changed. Got in immediately, fabulous customer service from start to finish.

Forgive me for using AI; more to say than I have time to put together; but really want to share what I saw today. Thanks! -Jeff I’ve been coming to this Jiffy Lube for years, and today’s visit was noticeably different—in a good way. It was obvious the team has gone through some type of training or service transformation. Every employee consistently communicated before interacting with me (“Would you mind if I open your door?” or “Would you start your car, please?”), each step of the process was announced, and the team used clear call-and-response communication that gave me confidence they were following a consistent process. At times, the interactions felt scripted, and I still left with the familiar feeling of being encouraged to purchase additional services. But I’d much rather see a team learning a new standard of customer care than a team with no standard at all. Overall, I was genuinely impressed by the significant behavioral change compared to my previous visits. Keep refining the authenticity, and this could become an exceptional customer experience.

Carl was awesome. Professional and knew I was in a little bit of a rush. Very thorough got me in and out with great service

Every single one of the employees there was very knowledgeable and helpful. I will definitely be returning!

Great and timely service!

Helpful and friendly. The manager regularly kept me updated me on the timeline. Excellent service. Thank you.

Great service!

Fast, friendly service, very respectful and knowledgeable gentlemen. Would certainly go back again!

12/10 customer service! Really kind workers and they were very quick!

Carl and crew did a great job changing out my fluids and filters. Just the right level of recommendations on what needed done and what could wait. Highly recommend

Carl was great very informative. Great experience

I came before closing and they were very fast and professional. I appreciated it.

Carl was great. He immediately greeted me and made me aware of short staff, that the wait may be a little longer. He got me in quickly and was thorough about inspection and what he found. Super pleased with care for both me and my vehicle.

Dave was great! Very professional!

i have used jiffy lube before relocating to TN always liked the service but these guys go above and beyond anything i’ve experienced before… professional polite and efficient absolutely the best !!!

Found the staff to be very helpful and did Work in a timely manner

This is the first time that I've used jiffy lube their service quality they go above and beyond what they need to do but I had a real good experience and I hope everyone does thank you and God bless

Carl explained the few items that my newly purchased used car needed very clearly. James and Nathaniel were quick and they all wished me a happy Mother’s Day with a yellow tulip. I will be back very soon.

They did a great job changing my oil and checking the necessary items to make sure my vehicle runs right. Quick and polite service.