Customer Reviews for Jiffy Lube 6310 82ND STREET, LUBBOCK, TX, 79424

We cannot say enough good things about Jiffy Lube on 82nd St. in Lubbock! The entire crew was incredibly kind, professional, and helpful during a stressful situation. We were left in a bind because of an issue with a rental car from Enterprise, and the team at Jiffy Lube went above and beyond to help us. A special thank you to Vice, the manager, who was absolutely awesome. He took the time to help us, answer our questions, and make sure we were taken care of. His kindness and customer service made all the difference. We are extremely grateful for the entire staff and highly recommend this location to anyone needing honest, friendly, and reliable service. Thank you all so much!

Great customer service!! Quick and friendly!

I can't say enough good things about Jiffy Lube. After another shop replaced my coolant pack and removed part of my intake system, something wasn't reinstalled correctly. A hose ended up getting damaged, causing a fluid leak and leaving me frustrated and worried about my vehicle. The team at Jiffy Lube and especially Tristin took the time to thoroughly inspect everything, track down the problem, and explain what he found. He discovered the issue, fixed it properly, and did so at a very fair price. What impressed me most wasn't just their knowledge—it was how Jiffy Lube treated me. They made me feel like I mattered, not like I was just another customer walking through the door. They were patient, professional, honest, and genuinely seemed to care about getting my vehicle repaired correctly. In a world where customer service can sometimes feel rushed or focused only on making a sale, Tristin at Jiffy Lube stood out by focusing on quality work and taking care of my jeep. I'm incredibly grateful for his help and would highly recommend Tristin and Jiffy Lube to anyone looking for trustworthy automotive service.

This place has won me over & I will never go anywhere else for car maintenance. The staff is amazing, respectful, & will go out of their way to make sure you are satisfied. This is going to be long, but I want to explain the amazing customer service I had. The place I previously went to broke the plug on my oil pan (idk the technical name) because they were incompetent and were supposed to drain the oil from the top, not the bottom bc I have a 2024 Nissan Rogue. The guy did a great job explaining to me what it is and why it’s important in a way I could understand. When I found out the part would be expensive and that I couldn’t cover it, he called the Nissan dealership to see if Nissan would cover it since it was Nissan’s fault for the faulty design and he was successful!. The fact that the worker went above and beyond to make sure that I wasn’t going to spend a lot of money was so freaking appreciated.

I have been calling and needing a differential oil change for my 2012 Ford F150 5.0 RWD and they were amazing! 89.99 out the door! Kept getting almost $200 or over $200 quotes. Also speedy while giving my car windows and panels a good cleaning!!!! Plus the staff was super friendly!!!

I’ve been to this Jiffy Lube several times and I stayed impressed at how well this business operates! What stands out most is the culture. You can tell this isn’t just good training — the team genuinely cares, and it shows in how they treat customers. That kind of authenticity is rare. On top of that, the service is consistently fast, efficient, and on point. In my opinion, this is one of the best-run operations I’ve come across in any industry! Incredible business. Kudos to the staff. Kudos to the owner. Well done. A lot of businesses could learn from this place.

Bryan and his JL Team provided great customer service. I appreciate his honesty, knowledge, and the quality service his team provided on my rotors and brakes. I will definitely do business with them again. Thanks!

Staff is always friendly and helpful and gets me in and out very quickly!

All staff very professional, didn't push air filter replacements when not needed. In and out quickly

Fast and friendly!!! I didn't know they cleaned the windows on the inside. And they vacuumed!!! Thank you so much for a great experience!!! You all did wonderful!!!

I had the most wonderful experience at this location! My car needed an upper control arm assembly. Bryan, the manager, and his team were excellent to work with. I was in at 9am and out by 10:40 am with a very reasonable bill. I am 65, a woman, and no one tried to take advantage of my situation. The next time I need help with my car, I will be returning to this location and team. I was amazed at the professionalism of the whole team. Thank you Bryan and your team for your help when I really needed it! God Bless and keep you all! Linda M. ..ps...Their bathroom was the cleanest bathroom I have ever experienced in all my years of dealing with automotive establishments!!!

10 out of 10 for me best place in Lubbock to go to for oil and etc the GM is very nice and respectful Guy he is amazing..

Took my car in yesterday and the team at the Milwaukee location were great! I was greeted by Aniya immediately, casual and friendly! Bryan and the team took care of me quickly! Trustworthy and honest.

This place is top notch!! Bryan is as trustworthy and honest as they come. He listened to my concerns and explained in detail what it would take to get me safely back on the road. Fast, friendly, and amazing customer service. Very clean well-maintained shop. 100% would recommend

Had another Jiffy Lube service my Jeep Gladiator, at that other Jiffy Lube they advised I have an alignment and a service done to my brakes which I passed on at the time (big mistake on my end!) Well here I am making the drive to Lubbock when my brakes give me little to no action. I immediately stop and call the last shop which they put me to the nearest Jiffy Lube here at 6310 Milwaukee. I was hesitant to call on their help because it was close to closing time and I hate to be the reason these guys go home late. Well the last shop gives this shop a heads up and so they end up calling me! They offered to stay late and help me get back on the road (THEY OFFERED?!) I showed up about 45 minutes PAST closing time and there they were waiting with a door open and a smile! I expected this to be a royal lube up (of course they’re going to wine and dine me before they give it to me.) NOPE! I expected a bill high enough that I’d need a ladder to reach it however they didn’t take advantage of the situation that I was in and instead simply thanked me for being a loyal customer (at another shop.) They gave me a very generous price and got me back on the road for my big conference with 100% faith in my vehicle again. Anytime I head south again I’ll do whatever it takes to ensure I go through Lubbock just to see Bryan and his crew. If that means going over my oil change schedule just an extra 250 miles I’ll happily do it just to show my gratitude towards this dream team! A special shoutout to the mechanic who made it all possible as well. I believe his name was Tristan maybe Tristin? I remember that name well -I’m a huge fan of Legends of the Fall. Classic! Thanks again and see you guys in the next 5000-5250 miles!!!

Just wanted to give a huge shoutout to the team at Jiffy Lube for the amazing job they did on my suspension! They were super professional, explained everything clearly, and got the work done quickly without cutting any corners. My car drives so much smoother now — it honestly feels like a completely different ride. You can tell they really care about doing quality work and taking care of their customers. I definitely recommend them if you need any work done!

These guys are super quick, super polite, and I recommend them to everyone. Great job!!

I could not have had a better service with this team. Brian was absolutely AMAZING! Exceptional customer service and helped us out so much!! They always want what’s before for their customers. Just like their front desk says “A customer doesn’t care how much you know until they know how much you care” and this team did just that. Showed us how much they truly cared about their customers! Can’t thank them enough for what they did!

The team members were great, waiting room clean and comfortable

This location has polite well mannered young men. Very helpful and great customer service. Glad to see that!

Best oil change shop in lubbock tx.

Great service, fast, very detailed

Always top notch service and the team is always so friendly!

It was great that I had my car in the right hands

Best place in Lubbock!! Fast, reliable service and every employee is extremely friendly & respectful!!

I love the attitude at Jiffy Lube

I don’t like how you left the screen/monitor. I will now have to look up in the manual how to reset it back to show my speedometer reading. Otherwise, I think y’all did great.

Cody was great. You could tell the whole team had a great head on their shoulders!

The staff here is always amazing. I took my truck in to get new headlights installed, and they did an amazing job. I wanted to write this because the Mechanic that helped me is a boss and needs to be recognized. He told me after installation that they'd need to be adjusted. Later that night when it was dark enough, I tested them out and they were perfectly, read this correctly, PERFECTLY, aligned both standard and brights. They got a master on their hands.

Very friendly and fast service! Everyone went above and beyond in my opinion, I will definitely be back and would highly recommend them!

Not a long line. Didn't take long. Great service.

Friendly staff, good prices. They even washed my filthy windshield inside and out!!!! Didn't slop oil anywhere and knew what they were doing. Solid place for an oil change.

I went during my lunch break to get an oil change, and they noticed I needed my inspection as well. The staff was extremely friendly and helpful even though I know I was a hot mess. They offered me water, coffee, or soda while I waited, but it didn’t take them long at all. They have definitely got a loyal customer out of me!

Great service and very kind and thoughtful personnel.

Bryan is amazing, super helpful! He helped me figure out everything wrong with my car and gave me advice on what was best. amazing service, best jiffy lube ive been to.

Good stuff friendly are welcoming I recommend to everyone needs car Service.

Always quick and right on the money! $