Customer Reviews for Jiffy Lube 2913 HWY 31 E., Tyler, TX, 75702

Great service every time I go.

I recently stopped by Jiffy Lube for an oil change and routine service, and overall I had a very positive experience. From the moment I pulled into the service bay, the staff was professional, courteous, and efficient. The entire process was straightforward, and I appreciated how quickly they were able to get me in and out without feeling rushed. One thing that immediately stood out was how clean and well-maintained the facility was. The waiting area was organized, comfortable, and noticeably cleaner than many quick-service automotive shops I’ve visited in the past. It’s clear that the staff takes pride in maintaining a professional environment, which goes a long way in making customers feel comfortable while waiting on their vehicles. The pricing was moderate and seemed fair for the services provided. While nobody enjoys spending money on vehicle maintenance, I felt the cost was reasonable and in line with what I expected. The staff explained the services clearly and did not make me feel pressured into purchasing unnecessary add-ons or repairs, which I appreciated. The service itself was completed quickly, and the team was friendly throughout the visit. They answered my questions, communicated well, and got me back on the road in a timely manner. In today’s world, it’s refreshing to find a business that values both efficiency and customer service. Overall, Jiffy Lube provided a clean, professional, and convenient experience. If you’re looking for a quick oil change or routine vehicle maintenance without a lot of hassle, I would recommend giving them a try.

Got in met right up front, everything accomplished did good

Reggie was super nice and exceptional to work with! He was very informative and helpful!

They were very informative, helpful with suggestions beneficial for your car.

Great customer service

First class service by Reggie and the folks at Jiffy Lube. We’ll be back!

Good, friendly great service.Here we go done.Which service did you get done ohh, my god

Well taking care of services are always great always getting done fast and easy much appreciated thank you

Great service, They keep me informed on the work they were doing as well as need that need done in future. No high pressure to do work that was not need just to upsale .

They are really good. They gave their 100% and even did some work for free. Amazing!!!

The full experience was great!! I will definitely recommend Jiffy Lube to anyone that needs automotive repairs and/or routine preventive maintenance.

Quick and concise.

Was very happy with the service and kindness! And confident the job was done right!

I need my rear differential fluid replaced because I couldn’t do it on my own. They let me bring my own fluid which made it way cheaper. I informed them of some leaking transmission fluid. At first they didn’t seem like it was possible to fix without taking a lot of other parts off. I told them not to worry about it and I would address it later when I got home. They were able to fix the leak anyway which. They addressed all the issues and answered my questions. I was glad I came in. Saved me lots of time.

Fast and friendly service

Those guys was a really nice,the Best part,not wait, it Just take a few minuts. Now on the road again!! Esos muchachos fueron muy amables,la mejor parte,no tuve que esperar solo tomo unos minutos, Ahora en el camino de nuevo!!

Wow just a fun time and a beautiful staff! Makes me happy!

Personable and reasonable price

They were very courteous and addressed all vehicle issues.

Just needed a blinker bulb changed, but they were fast and friendly service. Thank you so much

Very quick and friendly!

Excellent service and knowledge. Military discount is fire too!!!

I love this location with a passion. Everyone is amazing. The manager is the best as well as Tj and Noel!!!!!!

Excellent!

Great service & people!

Excellent service. Answered all the questions I had.

Excellent service. The only complaint is they didn't wipe down the seats which had oil residue along with the steering wheel. Also grease on drivers floor mat.

Quick professional service

TJ was so kind and helpful, as were the other members who assisted but he really shined with his customer service and personality, it was a reasonable cost for excellent service, no harsh upselling, above and beyond

Friendly staff, quick service but really expensive.

Excellent service!

They were on the ball with their service. As I sat and waited in my vehicle, they were informative of their actions and very curtious.

Great staff, done quick and efficient.

Great service

Friendly, answered every question I came up with

Amazing service and the employees are great! Reggie, the Manager, is super friendly and runs a great shop! The new guy from Kansas has amazing hair btw! My vehicle was complicated and they explained every step along the way!! They do need a different driveway tho. Pulling into this location can be a bit complicated from a dangerous highway! Reggie needs a direct driveway to their store!!!