Customer Reviews for Jiffy Lube 4301 BACKLICK RD, ANNANDALE, VA, 22003-3141

Excellent service

Great service

Muy amables y serviciales

I always have a no-nonsense, quick, and easy experience with oil changes thanks to the helpful people who work here. Would recommend.

did a great job with oil change, put air in my tires and filled my windshield wiper fluids free of charge

Great service

Absolutely great crew! They were quick, responsive, and most importantly, honest. I’ve been a regular at other locations which have felt a little shady lately, and I will be coming here from now on. Had brakes/tires done and everything feels good!

They have really great customer service

Nice service!

Manager checked oil and correctly noted that I didn’t need an oil change, I needed to reset the oil warning light. Kudos to him.

Excellent thread and great service very helpful personal experience recommend 100%

Excellent communication from the technicians. The service was completed in a very reasonable time.

Amazing service I never wait and the staff is very friendly and helpful, I’ve been going there for many years never had one bad experience

David Coreas did a great job - very professional manager

I typically go to Jiffy Lube for my oil changes. On my most recent visit, I was greeted by Ms. Jaidah (pardon me if I misspelled her name). I requested an oil change and tire rotation, which she noted down. I also specifically asked for the tires to be rotated in a crisscross pattern and not any other way. While the oil change and tire rotation were being performed, I noticed that the mechanic (a gentleman with long hair tied back — I don’t know his name) started rotating the tires not in the way I requested. I stepped out of the waiting area and informed him that I had asked Ms. Jaidah for a crisscross rotation. His response was, “I’ve already put the tires on,” which was disappointing to hear.??????? I then spoke with Ms. Jaidah about the issue. To her credit, she immediately took it seriously and had the mechanic redo the tire rotation correctly, as requested. Big thanks to Ms. Jaidah for her excellent customer service and professionalism. ? However, I was very disappointed with the mechanic’s initial response and lack of attention to customer instructions. I would advise anyone visiting these shops to stay alert, ask questions, and not blindly trust that instructions are being followed. ??

Staff were very friendly, helpful and always professional every time I come to their shop. They are also helpful is their suggestion of additional maintenance if needed.

Professional and efficient. Answered all my questions and gave me the best price with no hidden fees.

Great and fast service

Tony and Luis always provide exceptional service!

Overall it was great abs fast

Excellent costumer service, fast service. Very professional team.

great service

Quick and easy visit to Jiffy Lube. Oil change, tire rotation, and filters, everything done fast and right. No upselling, no hassle. Solid service, good guys. Will definitely come back.

Adequate service.

Smooth fast and effective

I am thrilled that this location is finally open again after the remodel!! The Duke Street location is ok but the one guy nodding off while working was quite concerning. The staff here sre interested in their jobs. Even when they are busy - i still dont spend long waiting.

As usual a good experience! Good communication, thorough service, clean and safe facility!

Good quick oil change, no pressure for upsells or unneeded services

Very fast service, friendly people They answer your questions quickly

I went for a oil change and it was quick also, they checked other things that I need to replace for later.