Customer Reviews for Jiffy Lube 4700 WILLIAMSBURG RD, RICHMOND, VA, 23231-2742

Been going here for 6 years and always have good customer service and always a clean environment and they are the best. And always appreciated it that they get you in and out in a timely fashion.

I continue to come back because of the service I receive each time. My go to Jiffy lube

I got an oil change. It was quick, the technician was professional and courteous. He Vacuumed my car and washed the windows. Service was great.

They were nice enough and quick but they never vacuumed. I believe there were some other peripheral checkpoints but they never mentioned them. They couldn't get my hood to fully latch. The safety latch worked but the hood wasn't fully shut. I told him that this had happened before and briefly suggested how to remedy the situation. But he just to slam the hood shut a couple more times. I'm 75 years old. I think you just looked at me and figured he could get away with saying something like, "you may have been able to get it shut before but now the mechanism is now totally worn out and will never work again. I didn't argue the point but instead ask him if he had some wire or string to secure the hood from flying up. He pointed to an auto parts store and told me I'd have to go by some wire or zip ties. So I drove home very slowly. When I got home I sprayed a little dw40 on the entire latch mechanism and especially on the hood release cable that attached to the hood release lever. I went back inside the car and worked the hood release lever back and forth a few times. I got back out and went to the front of my SUV and gently shut the hood. It latched properly on the first try. I don't think it took even a minute to fix the problem. I used to own a used car dealership back in Oregon before I retired. I've seen the damage that a hood flying up can cause at just 45 mph. The hood hinges and springs end up getting bent as well as the hood itself. It often times cracks the windshield. But because the driver cannot see it can end up in a head on collision. It wasn't the technicians fault that my hood latch mechanism was sticky. But it was his responsibility to make sure after the service was completed that the hood was shut securly by whatever means necessary. Look, the technician's personality and demeanor represented Jiffy Lube well. I liked the guy and I'll come back. I don't know everything but I do understand liability having run my own corporation. I had Oil Can Henry's (based out of Oregon) and a Redding California, Valvoline distributor partnered with Valvoline Oil court me to open a lube oil filter and car wash franchise. I learned that one of their biggest expenses was liability insurance. Without a doubt, had a worst case scenario happened to me, jiffy lube would have been liable. They would have cited jiffy lube for not training the technician properly. I didn't leave this comment because I am angry or want to throw the technician under the bus. I'm just saying that from a former businessman that gets it, if a potential liability or to take place within my organization, I would appreciate someone telling me about it so I could deal with the issue properly and avoid the possibility of a potentially monstrous lawsuit.

Services were great and the team had me done in 15 minutes

Fast and friendly service Makes you feel like family

Good job — friendly, quick, and efficient.

Fast service in and out will go back on my third oil change great see

The service is great And Pete the service gym is great

Mr.phrrish.. was wonderful help on Sunday very polite and accurate on information.Thank you jiffy lube

I love those guy especially Parrish

Informative and helpful

Signature oil change for my Ford Edge. Great service and no wait time

Love this place they do more than just their job!

I had a good experience and they did I a great job

Awesome service & super quick!!

Expedient and at the front of service.

Customer service was excellent! Service was quick and professional.

Parish was the man who serviced my vehicle. Great customer service.

Fast service

They was fast clean office and they welcome me with my name because I’m a regular customer

Great team... Great service.. had me out in the jiffy will be back I highly recommend them

Excellent Service! Was very pleased. All of the Staff were very knowledgeable, kind and respectful young men.

The manager, Parrish, was excellent. He stepped in to help fix what a different Jiffy Lube did not do. I'll be coming to only this location if I can help it!

Customer service was excellent, the staff was very friendly and expedient in my service.

Incredible service, kind, quick, and explained what was going on with my car in a way I could understand, highly recommend!

Timely oil changes, no problems and crew has a positive attitude

My 4700 Williamsburg rd team is always the best assistant with my coupon search an explain top off policy.

The service was quick, thorough and reasonably priced for my Subaru. Clean and comfortable waiting area. Check out was a breeze. Everyone was super friendly! And Toby approved ??

Great service and support. Thank you

Staff took good care of me and my car. There were both knowledgeable and helpful.

Parris is an example of excellent customer service!!! You need more people like him!!!