Customer Reviews for Jiffy Lube 204 GARRISONVILLE RD, STAFFORD, VA, 22554-1525

The gentleman who helped me when I arrived was very professional and welcoming. I really love the neighborhood—it's a great place! We moved to this area three years ago, and this is either my second or third time visiting the shop. While the prices are a bit higher than what I used to pay, the level of professionalism is excellent. The staff here consistently demonstrate professionalism and kindness.

They were fast, professional and all around great service! The 4 stars is due to pricing, it was a bit expensive, $230 for an oil change, oil treatment, and a cabin air filter.

I came in LAST MINUTE desperately needing an oil change and fully expecting the usual mechanic experience where somehow you go in for oil and leave being told your entire car is on life support ?? But these guys were actually amazing. They got my oil change done SUPER quick, and when they told me I needed new air filters, they actually SHOWED ME the filters as proof instead of just trying to convince me my car was going to explode if I didn’t spend another $100. Naturally, I still wasn’t trying to spend extra money, so me and the mechanic settled it the only fair way possible: ROCK PAPER SCISSORS. If he won, I’d buy the filter. If I won, I wasn’t buying it. He won. Fair and square. I accepted my defeat with dignity. AND THEN after taking my money in the most honorable way possible, they still gave me a free bottle of engine cleaner ???? Seriously such a fun change of pace from the usual mechanic shop where you feel like somebody is trying to upsell you on 17 random things. Everyone was nice, funny, fast, and actually made the experience enjoyable. 10/10 would lose rock paper scissors here again.

Excellent customer service. Professional & friendly.

Pienso que un servicio razonable

Outstanding service! Always good customer service service. My vehicle always running smoothly.

They were very nice! Got in me in very quickly and in a timely manner! They got the service done in a reasonable time with all of what they did! Most definitely would come back to them!

Amazing service! Staff was friendly, not pushy but informative with recommendations. In and out in 30 minutes! Great job, Team and Derek!

Jiffy Lube is quick, easy, and thorough. Good place to get a quick oil change.

The service is prompt!

Our car broke down on 495, in the middle of a 9 hour road trip and somehow, luckily, we rolled in on fumes into Stafford VA. We tried the Toyota dealership right off the highway, a couple of garages they recommended, and everyone was full and not willing to even take a look. We were screwed! We were about to reserve a car at the Avis as a Plan B, but decided to try Jiffy Lube. Amazingly, they were able to quickly diagnose the issue (ignition coils and spark plugs - we saw on the diagnostic machine with our own eyes, and our mechanic also said that was probably the issue based on our description). They said they would go across the street to get the parts. Miraculously, we had lunch at McDonald's and they were done! There was a small blip when we drove off, so we brought it back, and they were able to fix the problem. We believe our mechanic will probably gasp at the total price, but I think that might be expected. We did think it was amazing that the team there was able help during a dire time of need like no other place in the area was able or willing to, and when they were swamped as well. When we had the small problem near the end, one guy did take it for a particularly long test drive...and when we finally left, I noticed my coin purse which is always in the middle compartment was missing, but ah well. I considered it a $7 tip. I suspect a worker like that won't last long and then that location will be left with the rest of the team - good mechanics and ones willing to go out of their way to help.

Been going for two years always good, efficient and timely!

Quick and the staff is super friendly

LI had a great experience at Jiffy Lube thanks to Derek and Mason. I attempted to do my own oil change and accidentally put too much oil in my vehicle, which caused some issues. They were extremely helpful, knowledgeable, and professional. They got the job done quickly, explained everything clearly, and even took the time to check the rest of my vehicle to make sure everything was in good shape. Their attention to detail and willingness to help made a stressful situation much easier. Thank you, Derek and Mason, for your excellent customer service. I truly appreciate your help and would highly recommend them!

The service was great. All my needs were met. The staff was professional in every way. I will definitely be back.

From the time I pulled up they were very professional, courteous, and nice, it was very refreshing

Always accommodating and professional

Excellent customer service

One of not many Jiffy Lube locations that actually do an awesome job and know what to do.

Great store!

Marco was fabulous today with my oil change and the few other things that go along with it. And everyone else who did the top offs and checking out. Everyone at this Jiffy Lube are great. This is definitely my favorite place to go for an oil change. They don't try to get over on you here. 10/10

The team was fantastic. Marco the assistant manager has a high level of customer service

Fast, professional service - Fair price - Friendly and competent staff - Clean facility - Easy to get in/out of

Great service and customer service

Fast, friendly service, every time. I really like this location.

Another visit.....year after year.....never had any issues, don't remember if I ever did but as long I live in this area I will return. Service and other services are top knotch ...Thanks

These guys were awesome. Consummate professionals. They were fast and didn't push a lot of excess nonsense. Will be using them again!

The gentlemen at this location are always professional. The service is great and they get their customer's in and out in a timely manner.

Great customer service. Speedy service.

I returned for my second visit today as my first experience was excellent. Today was no different. Highly recommend!

Fast, friendly … JIFFY!!

The guys who work there are super nice and did a great job on my vehicle!

Have not been with this vehicle just got staff very helpful, with What needed up front pricing, very professional staff even if not perfect effort is great and appreciate.

At the beginning of our road trip from Maryland to to Florida we heard a noise in the vehicle. Austin provided incredible customer service by quickly inspecting the vehicle to make sure there was nothing wrong with the tires or alignment or anything else. This gave us peace of mind as we continued another thousand miles down to Miami! If I could give more than five stars I would!

Very professional and the service was fast. Thank you

Brought my car in for some brake issues. Was helped by Austin and he was outstanding, showed me the issue clearly, was understanding of everything

Really good service and fast !!!!

Great experience great guys fast service

In and out in 30 minutes. Professional & knowledgeable

Their service is excellent and professional, and they have competent staff.