Customer Reviews for Jiffy Lube 1517 S PLEASANT VALLEY RD, WINCHESTER, VA, 22601-4489

Great customer service and very professional!

Some stuff from the glove compartment was on the floor from when they went behind to assess the cabin air filter. Reasonably efficient

People always friendly. Always explains options.

Very courteous and service was excellent.

I've been coming to the Winchester Jiffy Lube for years. The team there have always been friendly and professional. The work is done promptly and always explained before checking out.

Wonderful service at this Jiffy Lube location. Richard was a great customer advocate. The team that performed the service (oil change, tire rotation, overall check up of brakes, air filter, etc.) was terrific as well. The team caught an issue with a brand new wiper blade that my dealer had replaced just a month or two ago. They put the bad wiper back in my vehicle so I could take that up with the dealer. I highly recommend this location and plan on heading back out there at my next oil change!

The service crew was prompt and knowledgeable. Right to the point. Hassle free oil change.

They do a great job and are professional.

Fast, courteous, Manger does a good job

Great team and supervisor/manager

The employees there were so kind and really helped me get my vehicle back on the road today. They are the BEST and provide excellent service!

I like this place. I like Richard

This was my second time getting my vehicle serviced at this Jiffy Lube location, and because of the outstanding care I received, I will definitely be returning for my future service needs. I want to specifically commend Uriah for providing excellent customer service. His attention to detail was exceptional, and he took the time to thoroughly explain the work that was required. He even went above and beyond by showing me the old part he removed from my vehicle to demonstrate exactly why it needed to be replaced. Additionally, Brady was incredibly helpful by ensuring the correct parts were sourced for my vehicle. Thanks again to both Uriah and Brady for their professionalism and great work.

It was an unexpected fast service. Thanks

Very fast, professional, and friendly service.

This was my first time at Jiffy Lube. I usually go to the "Boys" and this was such a drastic difference that I can't go back. I know that drive-through service is promised with oil changes in 15 minutes, but I was still shocked when it was that easy and efficient! Even with needing two filter changes (with zero pressure to do so), it took less than 15 minutes from the point I pulled up to driving away. It used to be a taxing, full day affair and now I know it doesn't have to be so painful to handle car maintenance.

What a great experience. I came in to get a free battery inspection and they helped me right away & even showed me the meter hooked to the battery showing it performing poorly. They not only had a new battery delivered within the hour, but installed and programmed it while I waited. I drive a newer model BMW & was told I needed to take it to the dealer for this type of service which most likely would’ve cost me double at least, but this Jiffy Lube did great! New customer for life!

They are very attentive, efficient, and fast. When they do an oil change on my car, they always check everything else as well. And that is important. I am very satisfied with their work.

Usually there is a wait of some kind, but not today. I think it took them not even ten minutes to change my oil and filter for me. Excellent service. Super friendly. And they always have a coupon online for me to use.

Oil change and tire rotation. Excellent customer service. The gentlemen were professional, helpful and quick. My child and I were comfortable while we waited.

They were extremely kind and thorough in their explanations, and the staff are all very professional

Thank you Uriah! There was one more who was extremely helpful I just can’t recall his name

Two amazing gentlemen helped me and provided professional service. It was such a great experience for my first oil change

They were super fast and friendly, and it was very clean inside the waiting area. I was only there for maybe 30-45 minutes.

Service always good!!!

Service was quick and staff was friendly.

I’ve been coming to this location between dealer visits for several years, but this experience really stood out for me. Right from the start, the associate checking me in was very personable and walked me through things, sharing anecdotes as he got my car in the system (I’d changed my plates since the last visit, so we started from scratch). While this was happening, they’d already pulled my car in and vacuumed it out, which isn’t easy with all the dog hair, I know. In the waiting room, the staff and customers were all talking and sharing jokes/stories. I know customer-facing work and seeing a team smile while they work does wonders for the experience. I watched them gently and thoughtfully tell a customer the required service was going to be a bit more than first anticipated. In the end, she was grateful they were taking care of things and the smiles never faded. I was in and out of there in no time, and really glad I stopped in. Thanks!

Got me in and out very quickly and did what they said they would do. Thanks guys!

They had amazing service, help me even when I have a schedule appointment. They went above and beyond will 110% come back

Great customer service, really nice gentlemen literally saved my hmg off the road.

Great service

Great service in all professional levels i drove up truck was dripping water and snow i apologies to all employees they said no problem it's part of our job they drove my truck in vacuum inside service my truck in and out about 15 to 20 minutes great place to have oil changed explained and even showed me on the computer exactly what the manufacturer suggests valuable information great employees

Avery the manager on Saturday the 21st was wonderful! Very helpful and knowledgeable great personality totally recommend this station!

Best Jiffy Lube , detail oriented and honest!! Not looking to rip anyone off, just great honest service!!!!