The "River City Raiders" Bring Home Coveted J-Team All Stars Champion Title; Notable Individuals Recognized, Including Franchisee of the Year, Griffin Fast Lube, LLC
CHICAGO, IL ? September 22, 2011 --- As the nation's largest fast lube company convened to celebrate 32 years of leadership and plan for the future, Eastern champs, the "River City Raiders," from Jiffy Lube service center #285 in Fort Wayne, Ind., had a milestone of their own to celebrate. The employee team, or "J-Team," emerged as the 2011 J-Team All Stars Champion in the culmination of a months-long battle of 1,500 teams to showcase the knowledge and expertise that helps Jiffy Lube service center employees deliver a top-notch customer experience every day. In addition, the annual Convention was also a time to recognize Jiffy Lube franchisees from across North America for their commitment to excellence and outstanding achievements.
The 2011 All-Star Champions
The "River City Raiders" had their game faces on at Sunday's Grand Finals event, the fifth and final round of the competition, beating out Western champions, the "Dukes and Duchess of Albuquerque" from Albuquerque, N.M., to emerge as this year's J-Team All Stars Champions. The competition, now in its third year, celebrates service center employees' dedication, teamwork and commitment to excellence by challenging participating teams to showcase their skills and deliver an exceptional customer experience.
"It was exciting to watch the 'River City Raiders' compete yesterday," said Stu Crum, president of Jiffy Lube International. "This competition sets Jiffy Lube apart -- it brings together the best and brightest employees from our nationally-recognized training program, Jiffy Lube University, and allows them to showcase the skills they share with our customers as the faces of our brand every day."
In a fight to the finish, the finalist teams were motivated by peers and spectators in the hope of taking home the title and the $10,000 team prize. The teams were judged by JLI District Managers on their teamwork, operational execution and customer experience skills, as well as how quickly they could perform a Jiffy Lube Signature Service® Oil Change, a preventive maintenance service that involves changing, inspecting, checking/filling and cleaning essential vehicle components.
Owned by Indiana Lubricants, Inc., a Jiffy Lube franchisee, service center #285's J-Team members include: James McHenry, customer service advisor; Bill Hines, upper bay technician; John Bixler, lower bay technician; Maurice Rogers, courtesy technician; and Lora Otto, team leader. "We're thrilled to be taking home the title this year," said Steve Sanner of Indiana Lubricants, Inc. "Our team faced some tough competition, but they pulled through because of their hard work each and every day; this win was well-deserved."
32nd Annual Convention Award Winners
As part of the 2011 Jiffy Lube Convention, Jiffy Lube franchisees and employees were recognized for their achievements over the past year. A highlight of this year's Convention was the announcement of Dave and Joye Griffin of Griffin Fast Lube, LLC, as this year's Franchisee of the Year. The award is presented to the entity that best exemplifies the Jiffy Lube brand and demonstrates ongoing commitment, support, strength and integrity while continuing to display their involvement in the Jiffy Lube business.
The Presidential Store Manager Recognition Award -- which celebrates the notable achievements of a Jiffy Lube store manager -- was awarded to Ryan Findley of Heartland Automotive Services, Inc. Findley, who manages store #1572 in Chesterfield, Mo., was recognized for outstanding achievement in training, operations, customer service and day-to-day operations, while consistently demonstrating dedication to his team and the Jiffy Lube business. Michael Merritts (Eastern Division) and Bob Haid (Western Division) took home the 2011 District Managers of the Year Awards based on positive financial impact on their franchisees' businesses, outstanding support in franchisee operations and business insights
Dedication, Compassion, Respect and Integrity
- The Harold Burney Award honors a franchisee who has shown hard work and dedication to Jiffy Lube and fellow franchisees. This year, Bob Falter of Multi Management, Inc. in Forest Hill, Md. was honored for his continuous support of his fellow franchisees, and commitment to Jiffy Lube practices and initiatives.
- The Jon Harvey Memorial Award recognizes a franchisee that epitomizes integrity, intensity and intimacy; this year's award was presented to Mark Mavris of T & M Enterprises of PA, Inc., in Bel Air, Md.
- The Arlene Karlson Heart and Soul Award is named for a late franchisee known for her compassion for employees and contributions to the community. This year's recipient, Kirk Umphrey of Lube Management, Inc. in Sandy, Utah, exemplifies "heart" and "soul" through his dedication to both local charities and employees.
- Paul Jacques, Franchise Learning Manager, was recognized as the recipient of this year's Lisa Carlson Mentor Award, which honors Jiffy Lube International's former Global Director of Marketing. The award is presented to an individual who consistently demonstrates commitment, care, support, guidance and respect for diversity in mentoring and guiding employees at all levels.
Additional award winners included:
- Customer Excellence Award: STC Management Group in Woodbridge, Va. was recognized for its success in attracting both new and repeat customers to Jiffy Lube, and dedication to improving the customer experience.
- People Award: BroadBase, Inc., located in West Sacramento, Calif. was honored for its training and development program; putting employees first; providing a well-rounded training program; and offering outstanding employee benefits.
- Operations Award: Lubricar, Inc., located in Albuquerque, N.M. was acknowledged for its operational excellence, adherence to policies and procedures, and commitment to improving the customer experience.
- Fleet Growth Award: Stephen Hagen with S&S Group of Wilmington, Inc. in Wilmington, N.C. was recognized for exceptional fleet growth.
- Facilities Award:Joe Menendez of the Menendez Group in Cockeysville, Md. was honored with the Facilities Award for consistently taking pride in his facilities and developing best-in-class stores in the market.
To find a Jiffy Lube in your area, please visit Locations.JiffyLube.com. Visit JiffyLube.com to find oil change coupons and promotions, Jiffy Lube news articles, community involvement programs and events, franchise information and employment opportunities. Also, anyone can visit the new Jiffy Lube Facebook community, "Keeping My Ride Alive," to view photos and stories from drivers committed to extending the life of their vehicles, as well as upload photos and stories of their own.
Note to Editors: Photos of award winners are available upon request.
About Jiffy Lube®
Jiffy Lube International Inc. ("Jiffy Lube"), with more than 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
Royal Dutch Shell plc
Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam and New York stock exchanges. Shell companies have operations in more than 100 countries with businesses including oil and gas exploration and production; production and marketing of Liquefied Natural Gas and Gas to Liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects including wind and solar power. For further information, visit www.shell.com.
The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this press release "Shell", "Shell group" and "Royal Dutch Shell" are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words "we", "us" and "our" are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. ''Subsidiaries'', "Shell subsidiaries" and "Shell companies" as used in this press release refer to companies in which Royal Dutch Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as "associated companies" or "associates" and companies in which Shell has joint control are referred to as "jointly controlled entities". In this press release, associates and jointly controlled entities are also referred to as "equity-accounted investments". The term "Shell interest" is used for convenience to indicate the direct and/or indirect (for example, through our 34% shareholding in Woodside Petroleum Ltd.) ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest. This press release contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management's current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management's expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as ''anticipate'', ''believe'', ''could'', ''estimate'', ''expect'', ''intend'', ''may'', ''plan'', ''objectives'', ''outlook'', ''probably'', ''project'', ''will'', ''seek'', ''target'', ''risks'', ''goals'', ''should'' and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for the Group's products; (c) currency fluctuations; (d) drilling and production results; (e) reserve estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including potential litigation and regulatory effects arising from recategorization of reserves; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell's 20-F for the year ended December 31, 2008 (available at www.shell.com/investor and www.sec.gov). These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of this press release, September 12, 2011. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release. The United States Securities and Exchange Commission (SEC) permits oil and gas companies, in their filings with the SEC, to disclose only proved reserves that a company has demonstrated by actual production or conclusive formation tests to be economically and legally producible under existing economic and operating conditions. We use certain terms in this press release that SEC's guidelines strictly prohibit us from including in filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov. You can also obtain these forms from the SEC by calling 1-800-SEC-0330.