HOUSTON, March 14, 2013 - Jiffy Lube® International recently named Atlantic Coast Enterprises, LLC (ACE) as Franchisee of the Year. The owner and operator of 50 Jiffy Lube® service centers in Tampa, Miami and West Palm Beach, Florida as well as Myrtle Beach, South Carolina, ACE was recognized for its fierce dedication to the Jiffy Lube system, willingness to help lead and drive innovation and ability to continuously provide an excellent customer experience. The prestigious Franchisee of the Year award is presented annually to the Jiffy Lube franchisee who best exemplifies the brand and demonstrates ongoing commitment, support, strength and integrity.
"ACE embodies the values and attributes that are core to the Jiffy Lube brand, especially when it comes to delivering an exceptional customer experience each and every day," said Stu Crum, president of Jiffy Lube International. "One of the service center managers literally jogs out to greet every customer as they drive up -- that is true passion for the job. I am delighted to recognize Al Chance, Steve Allison, Dan Ramras and the entire ACE team for their outstanding performance. "
ACE earned this outstanding honor for its ongoing dedication to the Jiffy Lube brand, including:
- Taking a leadership role in testing new products and services for the Jiffy Lube system
- Implementing an internal customer feedback survey program with a personalized "thank you" message
- Serving as a member of the Jiffy Lube Association of Franchisees National Advertising Board
- Offering Customer Service Advisor training classes and instructor-led training classes for service center employees
- Conducting quarterly classroom training for management in the areas of customer service, inventory management, people management and operations
- Implementing a robust "Management in Training" program
"This national recognition is an honor. We have owned and operated Jiffy Lube service centers since 2008 and are extremely passionate about providing our customers with an outstanding experience," said Al Chance, CEO of ACE.
Steve Allison, President of ACE, added "We have a great team. Each and every ACE employee goes above and beyond to embody the Jiffy Lube brand and help customers Leave Worry Behind when it comes to maintaining their vehicle."
About Atlantic Coast Enterprises, LLC
Atlantic Coast Enterprises, LLC (ACE) is a Jiffy Lube franchisee formed by the partnership of veteran lube operators Al Chance and Steve Allison, who together have over half a century of experience in the fast lube industry. With 50 stores in Florida and the Carolinas, ACE is one of the largest franchisee companies in the Jiffy Lube network. The company currently has over 600 employees, and continues to grow by hiring and developing the best talent in the industry. Visit www.acejiffylube.com to learn more about ACE, locations and services.
About Jiffy Lube International, Inc.
Jiffy Lube International Inc. ("Jiffy Lube"), with more than 2,000 franchised service centers across North America, serves 22 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
About Shell Oil Company
Shell Oil Company is an affiliate of the Royal Dutch Shell plc, a global group of energy and petrochemical companies with 90,000 employees in more than 80 countries. We deliver a diverse range of energy solutions and petrochemicals to customers worldwide. These include transporting and trading oil and gas, marketing natural gas, producing and selling fuel for ships and planes, generating electricity and providing energy efficiency advice. We also produce and sell petrochemical building blocks to industrial customers globally, and we are investing in making renewable and lower-carbon energy sources competitive for large-scale use. In the U.S., we operate in 50 states and employ more than 20,000 people delivering energy in a responsible manner. For more information, visit www.shell.us.
Notes to Editors
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