"Bay Area Bombers" Displays Superior Performance, Goes All the Way in J-Team All Stars Competition
LAS VEGAS - The "Bay Area Bombers" from Jiffy Lube service center #2332 in San Jose, California emerged as the 2010 J-Team All Star Champion, delivering an exceptional performance in last night's Grand Finals event in Las Vegas, Nevada. The event marked the culmination of this year's national Jiffy Lube J-Team All Stars competition, which celebrates teamwork, enthusiasm and dedication by challenging service center teams to consistently deliver an exceptional customer experience. The competition kicked off earlier this year with franchisees from across the U.S. and Canada entering 1,300 J-Teams.
"The 'Bay Area Bombers' were awesome to watch last night. They're a great model for what all Jiffy Lube service centers strive to provide to customers every day," said Rick Altizer, Jiffy Lube International President. "This is the second year we've hosted the J-Team All Stars competition, and what I really love about it is that it's a creative way to celebrate and reinforce our commitment to provide excellent service and an outstanding experience to every customer."
The Grand Finals
The Grand Finals was the fifth and final round of the competition, with the "Bay Area Bombers" facing off against "Ken & The Cruisers," a J-Team from Fredericksburg, Virginia. After their red carpet arrivals, the teams got down to business and showed off their impressive skills, determined to win the title and the $10,000 team prize. With hundreds of spectators cheering them on, the teams were judged by JLI District Managers on teamwork, operational execution and customer experience skills as they performed a Jiffy Lube Signature Service® Oil Change, a preventive maintenance program that involves changing, inspecting, checking/filling and cleaning essential vehicle components. The team from San Jose came out on top in the closely contested event.
The 2010 All Star Champion
Owned by MC, LLC, service center #2332's J-Team members include: Dorriss Banks, Jr., customer service advisor; Sal Vong, courtesy technician; Christopher Duysings, lower bay technician; Angel Hernandez, upper bay technician; and Paul Lanfranco, team leader. The San Jose team had their eyes on the prize for quite a while -- they actually started training for this competition last September, after the first year of the competition ended. The team's high-level energy and meticulous attention to detail helped them advance through each round of this year's competition, and their hard work and dedication were evident during their outstanding performance at the Grand Finals event.
"I'm so proud to see the 'Bay Area Bombers' win this year's competition," said Dru Fanticola of MC, LLC, a Jiffy Lube franchisee. "I've watched them give it their all in every round and I knew they had what it would take to go all the way. They faced some tough competition last night going up against the best team from the East, 'Ken & The Cruisers,' but they came out on top. Congratulations team!"
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About Jiffy Lube®
Jiffy Lube International Inc. ("Jiffy Lube"), with more than 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
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