Franchise owns and operates 19 service centers in Maryland and Northern Virginia
HOUSTON (May 23, 2023) – Jiffy Lube International, Inc. is proud to recognize STC Management LLC as the 2022 Franchisee of the Year, an award presented to the franchisee that best represents the brand’s core values and attributes, including commitment to operational excellence and innovation as well as delivering an outstanding customer experience and giving back to the community.
“Jiffy Lube is delighted to honor STC Management as the 2022 Franchisee of the Year,” said Ed Norris, Vice President of Operations for Jiffy Lube International, Inc. “Chris Burns and his team consistently demonstrate the qualities that exemplify the Jiffy Lube brand including keeping the customer at the center of all they do, which is one of the reasons they excel at delivering a remarkable customer experience.”
STC Management President Chris Burns attributes the company’s success to its employees. “Our employees are truly the foundation of the organization. We are extremely proud that our average tenure for employees is 20 years, a testament to the significant experience the team brings day in and day out. Additionally, the entire organization is committed to continuous improvement, reviewing processes and conducting training to ensure we all maintain the significant knowledge and skill needed to deliver quality service to each and every customer.”
STC Management opened its first Jiffy Lube service center in 1982 and now operates 19 locations across Maryland and Virginia, offering a wide range of preventive automotive services including brakes, tires and batteries in addition to the Jiffy Lube Signature Service® Oil Change.
Burns adds, “In addition to our commitment to customers, we are committed to supporting the local community.” STC Management sponsors local sports teams in and around its service centers in addition to providing support for other community activities.
About Jiffy Lube
Founded over 40 years ago, Jiffy Lube serves approximately 20 million customers each year at more than 2,000 franchised service centers across North America. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. The company continues to lead the industry with the evolution of its business model, Jiffy Lube Multicare, which offers oil changes, brakes, batteries, and tires as well as other services consumers want and need. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell USA, Inc. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.